Printing Industry Field Service Engineer Job at SFN
Qualifications:
· A Bachelor’s degree or equivalent experience and 2 years related experience in a customer support position in the printing industry.
· Intermediate level knowledge of operating systems software and applications
· Experience and demonstrated presentation skills
· Prepared to travel extensively
· Customer oriented with understanding of global customer management
· Working outside normal business hours with customer installed base
· Demonstrated writing/correspondence and customer communication skills
· Acts as an informed team member providing collection of information and analysis
· Must have strong experience with onsite customer support of digital printing or similar industrial products
Expectations and Responsibilities:
- Perform necessary support and preventative maintenance of equipment
- Perform site preparation and installations of products
- Operator training and ongoing support for customers
- Responsible for all related administration pertaining to customer calls, including completion of service reports, expense reports and weekly time report
- Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
- Ensure customer satisfaction through service excellence
- Act as customer liaison and help drive customer issues to resolution
- Prioritize workload with minimal supervision
- Participate in Site Ownership approach by: Driving customer retention and loyalty for the brand in order to increase our long-term profitability
Gathering customer information including product and business information
Proactively identifying areas of customer dissatisfaction with products and services and solve customer problems promptly
Identify sales leads and feed information back to Sales
Educate customers on the latest corporate initiatives and products
Job Type: Full-time
Salary: $80,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
Willingness to travel:
- 50% (Required)
Work Location: One location
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