SUMMARY:

The Premium Services Administrator is responsible for all administrative functions of the Premium Services Department. This includes the staffing of all hourly employees and temporary labor, payroll, new part-time employee onboarding and trainings, all pre and post event paperwork and documentation, along with other duties assigned by the Assistant Director of Premium Services.

DUTIES AND RESPONSIBILITIES

• Oversees Premium Services staffing to include, all full stadium events, as well as all internal and external catering functions, and maintain an appropriate pool of employees by position to sufficiently staff all events.
• Responsible for bi-weekly payroll of all hourly employees within the Premium Services department. This includes all payroll edits, job code transfers and gratuity reporting to ensure payroll accuracy.
• Oversee event day employee check in and floor operations.
• Keep Premium Services management informed of staffing levels and pro-actively communicate any employee or administrative challenges.
• Train employees in established policies, procedures, and service techniques and partner with HR to maintain on the job training material.
• Support the interview process for select part-time roles to determine suitability of candidates by validating experience, skills and qualifications.
• Collaborates with HR and the Assistant Director to administer all documentation for attendance and policy infractions for all PT staff.
• Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibility but will interface with event staff on event days.

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in hospitality or business Administration preferred.
• 3-6 years of experience in staffing or other personnel related responsibilities
• Experience working in a sporting or event venue preferred.
• Effective communication skills; verbal and written.
• Proficient in Microsoft Office programs
• Must be detail-oriented and demonstrate strong organizational skills.
• Able to commit to nights and weekends.
• Ability to work in a fast-paced environment.

PHYSICAL DEMANDS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Fast-paced environment
• Ability to work for long durations of time.
• Densely populated on event days

CERTIFICATES, LICENSES, REGISTRATIONS

• TEAM Alcohol management
• ServSafe Certified

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.