Job Summary
This position is responsible for performing intermediate technical work for the control of the flow of information between police department personnel, other city departments, other law enforcement agencies, and the public; and for ensuring the maintenance of communications necessary to support the operations of the police department on all shifts. The critical position serves as the first line of communication between the public and the police department.

Essential Job Functions

• Receives non-emergency and emergency calls from the general public for police assistance, categorizes and prioritizes them before relaying appropriate information to police department personnel.
• Dispatches police department personnel on patrol to various locations in response to calls and as instructed.
• Receives requests for information, assistance and instructions from officers in the field.
• Receives calls from the public on problems relating to public works and other city departments at times when these departments are closed and contacts appropriate personnel as necessary.
• Maintains logs and records concerning incoming calls, communications with officers in the field, reports of abandoned autos, license checks, information checks, traffic light malfunctions, teletype messages, weather reports and others as required.
• Reports all defects or malfunctions and makes requests for repairs to communications equipment as necessary.
• Assists other sections of the department in message taking and other duties as necessary.
• Receives animal control related calls and dispatches Neighborhood Services Officers as required.
• Performs other related duties as required or necessary.
• Receives calls from the public in a manner that all necessary information is obtained, that the person making the call is reassured, and that the appropriate action is taken in a timely fashion to ensure that the major objectives of the department are met.
• Maintains all logs and records in an up-to-date and accurate manner.
• Ensures that the proper radio procedures are being followed.
• Ensures that all defects in equipment are reported immediately and that requests for repairs are made in a timely fashion.
• Responsible to keep abreast of Federal, State and local laws and policies effecting police communications operations.
• Maintains required confidentiality and security of police information and record with regard to radio communications.
• Serve as the first line of communication and customer service representative between the police department and our customers.
• Performs other duties as required.

Qualifications
Education and Experience:
High school diploma; and at least one (1) year of experience in skilled customer service; or any equivalent combination of education and experience.

Preferred Experience:
One (1) year of progressively responsible work in emergency dispatch and communications.

Special Qualifications:
Must have or be able to obtain NCIC Certification within 90 days of employment. Successfully pass a background investigation.
*
As a condition of employment, all new hires, including part-time, temporary and seasonal employees, reporting to the worksite, as well as working remotely, are required to have received at least the first dose of the Moderna or Pfizer vaccine or the single dose of the Johnson & Johnson vaccine prior to their start date. New hires will be required to receive any additional doses (including the booster shot) of the COVID-19 vaccine in a manner and schedule consistent with the current CDC guidelines. Weekly COVID-19 testing will be required until fully vaccinated.*
New hires, except individuals who have worked for the City any time after October 8, 2021, may submit a request for a religious or medical accommodation (exemption). All requests will be reviewed and evaluated on a case-by-case basis. New hires will be required to submit weekly COVID-19 test results if they are approved for a medical or religious accommodation (exemption).

Knowledge, Skills, and Abilities
PHYSICAL DEMANDS:

• The work is sedentary work, which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Hearing 1: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Hearing 2: Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Speaking 2: Shouting in order to be heard above ambient noise levels.
• Visual Acuity 1: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Visual Acuity 3: Visual Acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

WORK ENVIRONMENT:
This job is performed in a dynamic environment that requires one to be sensitive to change and responsive to changing goals, priorities, and needs.

Job Type: Full-time

Pay: $58,713.00 - $96,876.00 per year

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