The Rose Clinic is a well-established, well-respected, fast paced, cosmetic plastic surgery practice with new location in Orem, Utah. For patients, first impressions are everything, which is why this Front Office Concierge position is vital to our business. You will contribute to the success of the practice by ensuring patients have a positive experience throughout their visit. Your role as the first point of contact for our patients is truly important to us.

THIS IS A PART-TIME POSITION.

TUESDAY and THURSDAY 9am - 5pm

Duties:

• Provide exceptional customer service by making the patient the #1 priority
• Always be present, engaged and ready to work
• Promptly answer phones with a smile, and communicate with patients in a courteous manner, using recommended verbiage
• Demonstrate and influence a culture of good teamwork to deliver an extraordinary experience for every patient
• Address patient’s questions and/or concerns, and know when to collaborate with your manager
• Call to confirm scheduled appointments, check patients in, scan all paperwork into their file and maintain patient flow throughout the day
• Communicate the arrival of a patient and their needs to the clinical, surgical and spa staff.
• Assist patients in completing new patient forms and accurately enter all patient information into Nextech (EMR), ensuring that we have the most updated information on file for each patient
• Maintain patient confidentiality through HIPAA compliance

Education/Certification:

• Degree preferred

Skills/Abilities:

• Minimum 2 years’ experience as a receptionist, preferably in plastic surgery.
• Excellent positive attitude and customer service skills
• Professionalism and integrity in all aspects of the job, including image
• Possess exceptional interpersonal and relationship building skills
• Strong organization, planning and analytical skills
• Ability to multi-task and remain calm in a rapidly changing environment
• Computer proficiency in Microsoft software including Word, Excel, and Outlook, and the ability to learn programs as required

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift
• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Computer skills: 5 years (Preferred)
• Phone etiquette: 1 year (Required)
• Customer service: 2 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person

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