No prior experience necessary! Will train and help you obtain your NH Personal Lines Insurance License!
Best in 603 Insurance Agent Award Winner ! Come join an award winning team!

Job Description The Personal Lines CSR at Crosby Allstate is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Hourly plus COMMISSION
• Bonus
• Paid Time Off
• Paid holidays
• Weekends & evenings off
• Continuing education
• SIMPLE IRA with match
• Hands on training
• Long term career advancement
• Mentorship with an established agent
• Voluntary Life, Disability & Accident Insurance
• EyeMed Vision Plan
• Contribution toward health insurance
• Potential for some work from home after training period
• Great Work Environment!

We are a fun, growing Allstate Premiere Service Agency and have an opening for a Personal Lines Insurance Customer Service Representative to join our award-winning sales team at the Crosby Agency. As a licensed sales and service representative, you will be servicing our existing customers and soliciting and writing new Personal Lines insurance policies from both inside and outside of our book of business.

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

• Hold the Personal Lines insurance license required by your state or have the ability to obtain one with coursework and training provided by our agency
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.