SUMMARY OF RESPONSIBILITY:

This position reports to the Chief Operating Officer. The Performance Improvement Manager (Project Manager) is primarily responsible for supporting SoNE’s Business Operations and facilitating cross-functional performance improvement projects and initiatives both internally at SoNE HEALTH and within the healthcare delivery environments in our network. This includes small practice locations, employed medical groups and hospitals. The PI Specialist will initiate projects and facilitate development of charters, manage implementation, conduct project analysis, and monitor sustainability.

This role is located at the company's headquarters in Hartford, CT and operates in a semi-virtual environment.

The Project Managers primary function is to improve processes and outcomes to better serve the organization, network, and community – this includes identification and process redesign to eliminate waste and inefficiency, implementation of best practice and evidence-based protocols, with an emphasis on projects that best serve our patients and the strategic goals of the organization. The Project Manager will partner with SoNE leadership and colleagues, practice managers, providers, and staff to develop the capacity for sustained change and improvement through support, education, data, analysis, and other areas as determined through project charter and development.

The Project Manager also exhibits project management skills and the ability to develop and adhere to timelines, which support SoNE Health strategic goals and initiatives. The Project Manager is also responsible for consulting and working on projects with relevant practices on an ad hoc basis, training and educating staff, and presenting project updates to leadership.

ESSENTIAL FUNCTIONS:

• Works directly with SoNE leadership and colleagues, and staff to identify and address issues related to maintaining effective and efficient workstreams and processes.
• Helps determine areas of improvement by assessing needs, gathering data, and performing analyses to determine priorities. This may include not only traditional data displays and statistical process control analyses, but also the use of PI tools and methods like Root Case Analysis, Fishbone diagramming, 5 Why’s, etc.
• Builds and maintains excellent relationships with internal and external stakeholders. Acts as subject matter expert for project management activities across functional areas.
• Supports the collection and management of relevant project data.
• Facilitates communication with other SoNE Health staff to enhance awareness of process improvement activities.

• In collaboration with the Chief Operating Officer, oversees relevant projects from conception through operational phases. Coordinates the assessment, analysis, planning, and implementation and evaluation of complex/multifaceted projects, including providing data reports and analyses to practices and other stakeholders

• Develops and adheres to a standard project management methodology and quality standards and ensures project success at every level, including maintaining and adhering to budget parameters.

• Determines priorities and deadlines and organizes work schedule to meet them.

• Performs other duties and coordinates projects as assigned by Chief Operating Officer.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES:

• Bachelor’s Degree in Healthcare or related field required (Business, Public Health, or Management), and Project Management Certification.
• Expertise in performance improvement frameworks (Lean, Six Sigma, PDSA) strongly preferred; additional experience and expertise in project management and associated software preferred.
• Healthcare experience with proven process improvement and project management experience in a Healthcare setting.
• Strong skills in using standard Microsoft Office suite and project management applications – including advanced Powerpoint, Visio and Excel.
• Strong presentation skills and ability to create and present effectively across functional areas.
• Familiarity with data systems and ability to understand and display data in different ways to different stakeholders.
• Demonstrated effectiveness with working in teams, understands group dynamics and communication. Strong interpersonal skills, customer service skills, oral and written communication skills. Ability to
• build relationships and engage others in team efforts. Flexible, agile and able to pivot quickly when priorities change.

PHYSICAL AND MENTAL REQUIREMENTS:

The Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel to provider offices within a broadly defined area.
• Frequently is required to walk, sit, and stand.
• Ability to transport and/or maneuver objects weighing up to 20 pounds.
• Busy work environment subject to frequent interruptions and shifting potentially conflicting priorities.

ADDITIONAL REQUIREMENTS: As a condition of employment at SoNE HEALTH and for the safety and well being of our employees, all employees are required to be fully vaccinated for influenza and COVID-19.

Salary: $56,075 - $72,897