At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

The Peer Support Specialist is responsible for using recovery and resiliency strategies with consumers and families, recruiting consumers and families for initiatives, supporting existing consumer initiatives, supporting the grievance process, engaging in quality initiatives; collaborating with Care Managers, providers, and community agencies to support consumer access to needed services; implementing specific projects at the direction of the Recovery/Resiliency Manager and creating and maintaining communication with consumers, youth, families, consumer and family run organizations and providers. A large emphasis of this job is using knowledge and experience with mental health or addiction to form a connection with consumers and/or customers and strategize solutions to meet member or community needs.

If you are located in Las Vegas, NV, you will have the flexibility to work remotely* as you take on some tough challenges

Primary Responsibilities:

• Assist families and consumers with defining their recovery goals, and developing the resiliency skills and knowledge needed for the consumer's recovery
• Support the creation of and assist with the implementation of a comprehensive training and education program with peers, families, providers and staff
• Assist consumers who are dealing with the most complex and difficult issues, including homelessness, trauma, physical health issues, etc.
• Establish and maintain strong collaborative relationships with existing consumer and family organizations
• Effectively communicate plan information to consumers and consumer operated organizations and with families and family organizations as well as consumer and family rights and responsibilities, in addition to a wide array of other topics including clinical policies, analysis of data and program evaluation
• As directed, serve as a designated member of internal committees and subcommittees
• As requested, provide support to family members in making needed appointments
• Work with the clinical team to implement care coordination when requested, which may include peer support as well as other community-based services designed to stabilize the consumer's condition, including working with the consumer in the development of a WRAP plan and a Crisis plan
• Be available to provide direct support to family members of consumers being discharged from 24-hour care, coordinate peer coaching if available and/ or to refer them to a support group
• Assist and support consumers and family members with grievance processes
• Collaborate with Care Managers, providers, and community agencies and organizations to facilitate access to and transition between services
• Collaborate with Care Managers, providers, and community agencies and organizations to identify consumers and family members of consumers who may benefit from peer support. Participate in treatment planning with consumers and families who request that support
• Respond to concerns and questions from consumers and families
• If requested, provide information and assistance to consumers who have received a Notice of Action
• Work with community agencies along with and/or on behalf of consumers and families
• Provide feedback about treatment planning development based on their interactions with consumers and families
• Advocate on behalf of the consumers and families
• Provide or coordinate the provision of peer support to consumers and family members at critical points in their treatment process
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Certified Peer Specialist/Provisional Certified Peer Specialist/ Certified Family Support Specialist preferred OR the ability to become certified within 12 months of employment
• Experience with Word, Excel & Outlook. Word - Create Correspondence and work within templates. Excel - Data Entry, Sort/filter, and work within tables. Outlook - email and calendar management
• Thorough understanding of the principles of recovery and resiliency
• Ability to facilitate training events
• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Must be able to travel at least 75% of the time within the state where the position is located
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Certified trainer for Mental Health First Aid and QPR Training
• Working knowledge of community resources
• Bilingual in English and Spanish

**To receive further information regarding becoming a Certified Peer Specialist, please visit http://www.naadac.org/NCPRSS**

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Nevada Residents Only: The hourly range for Nevada residents is $20.00 to $35.53. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.