PDI Manager Job at Daimler Truck North America
Inside the Role
Daimler Coaches North America, LLC headquartered in Fort Mill, South Carolina, in close alignment with DTNA, is the exclusive North American distributor of Daimler’s Mercedes-Benz luxury touring motor coaches. The Daimler Coaches North America PDI Center Manager will cover many tasks like: Planning and managing of import and delivery of motor coaches in USA. Planning and managing of retrofits of local systems and components, including ordering before delivery to the customers. Responsible for the entire process, from the import of the vehicles, through the retrofits, pre delivery inspections to the handover of the vehicles to the customer. This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the PDI-Center. It requires the jobholder to co-ordinate resources and liaise with internal and external key contacts to ensure on time delivery and to a quality standard.
We Take Care of Our Team
Position offers a starting salary range of $90,000.00 - $115,000.00 USD
Pay offered dependent on knowledge, skills, and experience.
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTNA
- Manage the planning of the import with expediters/customs of the coaches from Europe in coordination with DCNA and EvoBus sales.
- Manage and execute the vehicle pick up at the port.
- Completion of the delivery protocol and reporting to the delivery plant in case of damages, or missing parts/systems.
- Plan and managing PDI inspection after receiving the coaches in the PDI center, check for open campaigns and recalls before coach delivery to the customer.
- Planning, budgeting and managing of the PDI installations of the local retrofits, like 110 volt outlets, wheelchair lift etc. according the guidelines.
- Manage and document warranty start dates with the different suppliers.
- Document all retrofits in VeDoc.
- In case of later delivery to the customers, manage coach storage, exercise process (storage protocol) and final internal inspection before delivery to the customer (including check for open campaigns and recalls).
- Manage and record keeping of all documents of the delivery process (delivery protocol, PDI, warranties for the retrofits…).
- Maintain active, timely and accurate CRM records (Novis) and inform Aftermarket and Service Partners about the delivery of each coach
- Co-ordinate resources, (operational and human) schedules, activities and job flow in the PDI center including job scheduling and labor allocation for day to day operations.
Knowledge You Should Bring
- Bachelor degree in related field and 5 years of relevant experience in automotive/commercial vehicle industry sales/customer service role. Or 8 years relevant experience in lieu of a degree.
- 5 years of proven experience in managing a workshop, PDI center or production plant.
- Leadership and management skills, with an ability to motivate others.
- Understanding and ability to explain complex technical product in details.
- Ability to work with people at various levels from shop floor to senior management.
- Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems/skills
- Problem-solving: able to use critical and creative thinking to identify and resolve issues with products, programs and orders.
- Time management and organization: master a variety of organization methods, to handle multiple projects at one time and completing tasks efficiently and accurately.
- High level of personal and professional integrity, honesty and accountability.
Exceptional Candidates Might Have
- Independent self-starter, able to master various software platforms with minimal direction.
- Communication: Must have excellent verbal and written communication skills with strong professional conversation etiquette.
- Understanding and ability to explain complex product details and processes, act as a consultant to define most suitable configuration options / capabilities and subsequent processes.
- Previous experience in a Retail Motor Vehicle Dealership business – Car or Truck/Bus
- CDL with P endorsement a plus
- German language skills a plus.
Where We Work
This position is open to applicants who can work in (or relocate to) the following location(s)-
- Jacksonville, Florida
How We Collaborate
To continue building a great place to work for all, we are committed to a culture that creates flexibility and encourages a supportive working environment that achieves the needs of our business and employees.
Schedule Type:
- On-site
#LI-TN1
#LI-Onsite
At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.
That is what we are working toward - for all who keep the world moving.
Additional Information
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Applicants must be legally authorized to work permanently in the U.S. at the time of application.
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Final candidate must successfully complete a pre-employment drug screen and criminal background check
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Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions.
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EEO/Minorities/Females/Disabled/Veterans.
Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.
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