Yamaha has an excellent opportunity for a PC Support Analyst II/HelpdeskTechnician tojoin our ISDteam in Kennesaw, GA.

Under general supervision the PC Support Analyst will provide technical support, pc set-up and installation of software, hardware and network problem resolution to all Yamaha computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; clearly communicate technical solutions in a user-friendly professional manner; provide one-on-one end-user assistance as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to appropriate Network Team members; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.

What you'll be doing:

• Resolve all Helpdesk support calls over the phone or from the Helpdesk Tracking System.
• Troubleshoot PC hardware, software and printer problems.
• Troubleshoot and resolve basic office phone issues as well as supported phone software.
• Troubleshoot system access including basic network and server access problems.
• PC set-up and configuration for any New Hire, Transfer, Termination.
• PC system maintenance and upgrades, basic PC refresh.
• Basic support, troubleshoot and resolve issues with Yamaha Mobile devices and our GOOD application.
• Assistance with documents, e-mail, Internet, VPN dial-in and shipping of equipment.
• Issues that cannot be addressed by the Helpdesk are escalated accordingly.
• Set-up training classroom.

Decision Making:

The Helpdesk Technician handles all Helpdesk requests over the Phone or from the Helpdesk Tracking System for the Yamaha user base (Office or Field) then ensure the call is tracked in the Yamaha CMS. The Helpdesk technician resolves all Level One/Two end-user problems and requests assistance on all Level Three requests from a Network team member. Responsible for ensuring problem resolution to Helpdesk requests, inventory and warranty service repair when necessary.

What you need to be successful:

• AA or equivalent combination of education and experience.
• Minimal Five years' experience working with computer technology in a business environment.
• Basic understanding of computer technology in a business environment.
• Effective computer skills; Windows XP, Windows 7, Microsoft Office, Remote Desktop and other Company and discipline specific software applications.
• Effective communication skills both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• Must frequently lift and/or move up to 25 pounds.

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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