Introduction

Do you have the career opportunities as a(an) PBX Operator you want with your current employer? We have an exciting opportunity for you to join Texas Orthopedic Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Texas Orthopedic Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) PBX Operator where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

Under the general supervision of the supervisor, PBX Operators monitor telephone console and process incoming and in-house calls in a quick and professional manner. Assists patients and visitors with information and directions to specific areas in the hospital; responds quickly and effectively to all emergency codes using proper hospital procedures, and maintains a professional level of work performance and image for the hospital.

PBX Operator Essential Duties/Functions

• Operates the multiple position telephone consoles, Answers all incoming & inter-hospital calls within 30 seconds Pages over Public Address Ssytem, Pages physicians and authorized personnel only, within one minute of request
• Pages over Public Address Ssytem, Pages physicians and authorized personnel only, within one minute of request
• Places long distance calls for patients when necessary, Calls placed within 1 minute of request, all calls will be placed, collect, credit card or billed to third party number
• Maintains print of alpha census each shift
• Screens all in-coming calls for recovery room, MICU, SICU and Surgery. No more than 3 valid complaints per month for incorrect call transfers
• Maintains personnel "on-call" file from various departments. Keeps on-call file current
• Takes messages and notifies personnel "on-call" during weekends, holidays and after hours by calling home number first, then paging. Nofication will continue for 20 minutes Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
• Responds to all emergency codes within 5 seconds and proceeds with appropriate procedures
• In the event of communication equipment failure, telephone, pagers , over-head PA system, etc., immediately contact Department Director and notify Telecom Company
• Assists security by monitoring devices and paging/ calling on SpectraLink phones
• Take calls for Housekeeping and Maintenance after hours, weekends and holidays. Log each request and page the on-call person

What qualifications you will need:

• High school or equivalent
• 1 year PBX experience, multi-line telephone experience and paging experience preferred.
• Basic computer operations - Microsoft Word, EXCEL, Outlook. Basic telephone skills - answer, place on hold, transfer, courteous voice

This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved).

Opened in 1995, Texas Orthopedic Hospital was developed to provide high-quality, cost-effective, specialized orthopedic care in a streamlined environment focused on wellness, mobility and quick recovery. As one of the only specialty hospitals in the country focusing solely on orthopedics, Texas Orthopedic Hospital is pleased to offer all services conveniently located within one building. Texas Orthopedic Hospital is partially physician-owned and partners with Fondren Orthopedic Group, L.L.P., the largest and most comprehensive association of private orthopedic surgeons in the Houston area and one of the largest in the nation. Our physicians are internationally renowned and as a result, patients at Texas Orthopedic Hospital receive precise diagnoses and the very latest in treatment options. Texas Orthopedic Hospital is affiliated with HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.