Patient Service Representative / Medical Secretary

This team-oriented position is responsible for all activities associated with answering incoming calls, registration, and scheduling of patients using a computerized electronic medical record system (EPIC) and adhering to our customer service-oriented approach.

Key Responsibilities

• Promptly answers telephone, triage calls, directs patient calls to proper location, takes accurate and detailed messages in the EPIC system using professional and courteous customer service techniques.
• Efficient use of EPIC EMR for appointment scheduling as well as sending messages to providers and coworkers
• Schedules appointments accurately, reviewing date, time, location, and any patient instructions.
• Scheduling status is maintained daily and potential problems are addressed with corrective actions.
• Provides basic information and instructions to patients regarding the practice and visit.
• Assigns correct pre-visit questionnaires and forms to patient prior to visit.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
• Remind caller of cancellation/no-show policy
• Register patient; obtain and enter accurate demographic information into computer system (name, address, date of birth, telephone number, name and identification number of insurance, proper guarantor information and verification of health insurance)
• Review and reconciliation of patient demographic sheets for all locations to ensure accurate information in Epic system.
• Provide education and enrollment of the patient MyChart portal ensuring that correct proxies are set.
• Manage fax inbox daily and direct incoming documents appropriately
• Participate in any scheduling campaigns including but not limited to Well Child Visits, Flu shot and missed or cancelled appointment follow-up.
• Rotates coverage for front desk.
• Collaborate and develop strong professional relationships with the Front Desk, Finance/Billing, Nursing and Provider team members
• Additional duties as assigned by the Manager to meet department needs

Qualifications

• Education from approved medical administrative program or equivalent preferred
• High School Diploma or equivalent required1 to 3 years of experience as a Medical Secretary preferred

• Experience with EMR strongly preferred (Epic)
• Experience with insurance company policies and coverages
• Knowledge of medical terminology
• Experience with Microsoft Office suite

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Uniform allowance

Healthcare setting:

• Outpatient
• Private practice

Medical specialties:

• Pediatrics

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: Multiple Locations

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