Patient Service Representative

Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired experience at Family Medical Care of Lawrence County.

Responsibilities:

• Help patients navigate the office by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to answering the telephone, scanning of medical records, faxing, and obtaining testing results from hospitals, labs, referrals, or outpatient sites.
• Schedule or connect patient to resources to schedule for ancillary services or referrals to specialists at checkout.
• Obtain signature of patient or family member for consent to treatment and fiscal responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Collect copayments and any other applicable patient payments at the point of service.
• Provide a warm greeting for all patients.
• Confirm and/or update patient registration information at checkout and collect any self-pay balances.
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout
• Follow-up on patients that no show for appointments

Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Knowledge of medical terminology is preferred but not required. Prior experience with Medent or other health records systems is preferred.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Healthcare setting:

• Private practice

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New Wilmington, PA 16142: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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