Patient Scheduler

Location: Tucson AZ Full Time Position: On-Site

Job Description:

• Manage a high-volume multi-line phone system for incoming calls and coordinate an appropriate date and time with patient or client, based on the exam being requested. Documenting and communicating internally.
• Relay appropriate protocol for exam prep and ensure patient demographics are updated correctly within EHR/EMR system. Giving the appropriate exam prep and directions to event or site patient is scheduled.
• If applicable to the exam patient/client is requesting, to obtain referral status and work with patient to retain as needed for our records.
• If applicable to the exam patient is requesting, obtain prior exam location and request from facility at the time of schedule.
• Must prioritize patients’ needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule we have for that area.
• Manage cancelations, including an event that may need to reschedule a full day, finding the best alternatives for all involved.
• Make outbound calls based on lists received by insurance, clients, and company historical lists. Scheduling appropriate exam for a date and time the patient or client is requesting. Giving the appropriate exam prep and directions to event or site patient is scheduled.
• Make reminder calls to current or future patients on the date and time patient is scheduled for in our or a client’s system. Reminding patient appropriate exam prep and directions to event or site patient is scheduled.
• Work in a partnering client’s system to schedule, reschedule, cancel or call appointment reminders to patients in their system.
• Offer services that we as a company provide throughout the area we operate in.
• Enter new events or sites across the different programs we utilize.
• Learn any update processes to equipment and or programs new or old to better facilitate patient care.
• Compiling, verifying accuracy and sorting information to prepare source data for computer entry on all patient exams.
• Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output. Documenting across all programs for all changes to patient chart.
• Follow up on any requests or discrepancies needed to patient chart.
• Manage and update daily workflow.
• Always follow HIPAA guidelines.
• Must have general understanding of scheduling
• Must have ability to multitask, excellent time management, and organizational skills.
• Must have strong customer service and communication (written and verbal) skills
• Must have strong computer knowledge (Microsoft office suites, Outlook email, PACS, google docs and reporting software).
• A basic understanding of radiology X-ray, ultrasound, mammography a plus.
• Must have extreme attention to detail and accuracy skills.
• Other responsibilities as assigned.

May be required to help in other area of the company such as:

• Compile medical records. Both analog and digital images, patient reports, verify, and maintain all records.
• Burn digital images to disc, as well as send via VPN for distribution.
• Uploads outside images and reports.

• Health, Dental, & Vision Insurance
• 401(k)
• Basic Life/AD&D
• Disability Insurance
• Paid Time Off
• Employee Assistance Program