Purpose

The Patient Outreach and Engagement Team (POET) provides excellent customer service and patient engagement to low-income and underserved populations. The POET will make outreach calls engaging patients who are assigned to Neighborcare Health from the five Managed Care Organizations. The POET will help close patient care gaps with targeted outreach calls and education. The POET will answer patient questions, assist patients in navigating the Neighborcare Health and insurance systems, respond to scheduling/messaging needs, and provider consistent accurate, and efficient services that result in an exceptional customer experience.

In this position you will:

• The POET will make outbound outreach calls to unengaged patients to connect them to care for the majority of time.
• Being a knowledgeable resource to patients via telephone interactions, striving to provide patient engagement, education, and inspiring confidence in Neighborcare services.
• Ability to use data spreadsheets and applications to make outbound calls. Schedule new and returning appointments in the EHR following scheduling guidelines as needed.
• Gather information for accurate documentation of calls and enter into proper database. Verify and update demographics when appointing.

Required qualifications for this position include:

• High school diploma or equivalent
• 1-year of general office experience or experience in a customer service setting

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments

Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Union: Yes

Full job description will be provided during the interview process.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)