Patient Experience Representative-

Cascade Eye & Skin Centers, P.C a fast-paced practice is seeking to fill several Medical Receptionist/Patient Coordinator positions for our Auburn, Puyallup and University Place locations. Monday- Friday schedule. Excellent customer service skills, a great personality and the ability to learn or apply new skills are a must!

We are a combined medical practice of ophthalmology, dermatology and plastic surgery employing board certified physicians and surgeons, physician assistants and optometrists. We provide general eye and skin care as well as comprehensive subspecialty services including LASIK (laser vision correction), cataract surgery with intraocular lenses, glaucoma surgery, medical and surgical treatment of the retina, PRK laser eye surgery, medical and cosmetic dermatology, MOHS skin cancer surgery, skin pathology services, and a full realm of plastic surgery procedures. We focus on career development and promotion.

Company Conformance Statement

In the performance of respective tasks and duties, all employees are expected to conform to the following:

· Perform quality work within deadlines with or without direct supervision

· Interact professionally with other employees, supervisors, patients and providers

· Work effectively as a team contributor on all assignments

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, supervisors and providers

· Maintain a respectful relationship with providers and co-workers

· Make good use of your time by being productive always

Our mission is to provide superior, professional healthcare in a warm efficient environment because we care about you and your health

Essential Duties

· Greet patients and visitors in a positive and professional manner, maintaining patient flow

· Check-in/out each patient upon arrival and departure for their appointment

· Administer check in/out forms, scan documents, explain financial policies, as needed

· Administer product sales as needed

· Schedule appointments, enter recalls, collect payments and/or assist with financial matters

· Update patient demographics accurately in our practice management system

· Create growth through outstanding knowledge of services and products

· Follow- up with patients about their experience after their appointment

· Answer and direct communication efficiently from patients and providers via phone, email and/or through our EMR systems

· Remind patients of upcoming and follow-up appointments

· Maintain in-bound and out-bound patient referrals, monitoring and assisting our referral department as needed

· Confirm and obtain insurance benefits and authorizations prior to services being rendered

· Maintain a positive attitude and friendly outgoing demeanor

· Identify patient needs and respond appropriately

· Confirm patient charts identifying the individual account needs

· Verify credits or balances and whether patients are on a payment plan

· Cultivate a warm, inviting environment not only for our patients but also fellow co-workers

· Work closely with other departments to ensure a positive patient experience

· Maintain a professional appearance always

· Assist with contact lens distribution

· Secures patient information and maintain patient confidence by safeguarding medical records and keeping patient information confidential per HIPAA guidelines

· Copy, scan and file all pertinent patient information

· Attend team meetings, sometimes outside of usual work schedule

Qualifications

Education/Experience

· High School diploma or equivalent

· Prior Medical office experience preferred

Additional Responsibilities

Provide office and clinical support for the delivery of optimal patient care.

Supply Management, Verbal Communication, Infection Control, Creating a Safe and Effective Environment, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic.

Interested candidates please reply to this post with resume.

COVID Vaccination is required for employment.

Job Type: Full-time

Benefits:

Medical

Dental

Life insurance/ AD&D- Paid by employer

Additional Voluntary life insurance- Paid by employee (voluntary)

Colonial services- Paid by employee (voluntary)

401K match, profit sharing, safe harbor and a separate cash balance plan. Cash balance plan ONLY can be cashed out upon termination.

PTO- Accrual increase after the first, second and thereafter the fifth and tenth year.

PTU- Personal time unpaid

Longevity bonus given at every 5-year mark, up until 30 years.

7 Days of holidays. In addition, after employed for 1 year you receive an additional 4 days in the month of December. Which we call our Holiday week.

Yearly uniform allotment- varies per position

Employee discount for services provided by Cascade Eye & Skin Centers. Includes: Cosmetic, plastics, optical, ophthalmology, retina, dermatology and mohs.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:

All employees must be vaccinated

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Puyallup, WA 98371: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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