Innovative Endodontics is growing! As we prepare to open our second office location in Summerville, we are looking to add a Patient Care Coordinator to our team! We are seeking an enthusiastic front office team member with excellent patient-care skills and a great attitude to join our quality-oriented team. We pride ourselves in providing top-notch endodontic treatment and a 5-star customer-service experience. With over 1000 5-star reviews, we find meaning in what we do by providing a service every day that helps patients out of pain and gets them smiling again!

Working with us means being challenged, having fun, and being proud of what you do. Our compassion and drive make us the best at what we do every day. This is the time to join not just an amazing practice, but a place where you will be a part of making smiles happen every day! Our beautiful and modern office provides training and support for this position at our Moncks Corner location near Carnes Crossroads. This position offers multi- location and growth opportunities as well. Our new location will be located on Stallsville Loop in Summerville, coming Spring of 2023!

Position Overall requirements:

• An ability to focus on and implement 5-star customer service

• A positive attitude and ability to collaborate with other team members

• A willingness to learn and ascertain knowledge in new areas

• Strong verbal and communication skills

• Ability to sit, stand, lift up to 20 lbs

Essential Functions:

• Schedule Appointments

• Collect Patient Information

• Verify Insurance and Finances

• Answer Phone and Email

• Communicate Messages

• Follow-up on Unscheduled Treatment

• Confirm appointments and optimize Schedule

Our Team Core Values:

At Innovative Endodontics we strive to provide a culture that fosters a pleasant work environment. Below are our office Core Values. Each team member is held to these standards which are used to hire, train, improve, and terminate if violated. By keeping these values in the highest regard throughout our daily operations, our team members can rest assured they are in a workplace that is safe, fair, and fun!

We know our role and essential functions.

We own our actions and our role.

We are dependable, loyal and true team players.

We smile, are positive and have fun.

We open clear and kind communication.

We perform our essential functions well to maintain our work life balance.

Patient Care Coordinator Duties:

• Insurance Verification: Assists patients in determining insurance eligibility and counseling patients regarding insurance. Communicates with insurance companies regarding claims, process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications, related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance representatives.

• Patient Care Coordination: Coordinate, integrate and represent all facets of patient services. Meet and greet patients and make them feel welcomed and relaxed. Answer the telephone, schedule appointments, communicate with patients regarding financial and scheduling options, maintain patient records and coordinate patient flow. Manage and control the daily, weekly, and monthly schedule in order to meet the practice production and collection goals. Compile data and operate office equipment to maintain business records and reports. Greeting patients with a smile and providing 5-star service at all times.

• Answering Phones, taking Messages and noting patient accounts.

• Help make quality dentistry financially available to patients using our 3rd party finance services. Communicates with patients regarding their treatment plan, helps find the best way to finance the recommended treatment and make appropriate financial arrangements with patients.

• Inputting patient information in dental software (TDO – The Digital Office)

• Assisting with front office tasks as needed and using computers to update electronic patient records.

Employee Benefits:

• 401(k) with matching (1 year)

• Employee discounted services

• Health insurance (90 days)

• Life insurance & Disability (90 days)

• Vision insurance (90 days)

• Paid time off (90 days)

• Paid Holidays (90 days)

• Professional development assistance (ongoing) (x-ray certification, CPR training)

• Employee Discount

*Further benefit details available in the Innovative Endodontics Employee Handbook located in the HR for Health Portal upon completion of final interview.

Schedule:

Your schedule will be provided monthly. Our office uses the ‘When I Work’ app which can be downloaded for free from the Play Store/Apple Store. This app provides mobile access to your shifts and a platform for our team to communicate about shift changes. You will receive an email/text link for access upon onboarding.

Our office hours are Monday-Friday 8:00 am - 5:00 pm.

Work setting:

• In-person

• Location: MULTIPLE: Moncks Corner, SC 29461/ Summerville, SC 29485

*Team Members may be asked to work at either office location based on practice needs.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Summerville, SC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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