Patient Advocate Job at East Boston Neighborhood Health Center
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account!
Current Employees of EBNHC - Please use the internal careers portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.
Time Type:
Full timeDepartment:
AdministrationAll Locations:
East BostonDescription:
The Patient Advocate serves as the liaison and change agent between patients and the organization in their expressions of commendation or concern so that moral, ethical, operational, and care standards are upheld on behalf of EBNHC patients, families, visitors and/or staff. Provides prompt and appropriate investigation and response to patients, families, and/or significant others who have concerns or questions, including the review, referral and resolution of complaints. Serves as a resource to staff for patient rights, advanced directives, problem resolution, and patient advocacy. Full Time position, Monday - Friday, 8:00 AM - 5:00 PM, but may require flexibility.Education
- Bachelor’s degree (or equivalent combination of formal education and experience) preferred.
- Master’s degree in Public Health, Social Work or Psychology preferred.
Experience
- At least 2-3 years customer service experience; experience in patient advocacy or social work preferred
Skills/Abilities
- Requires well-developed interpersonal relationship and communications skills to instill confidence and to advocate for patients and their family.
- Patient-oriented demeanor that depicts concern and caring attitude towards all.
- Requires basic knowledge of change theories and organizational development
- Bilingual skills appropriate to the patient population served, are required
- Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions.
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