Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary:

The Patient Account Representative is a member of the Infusion Care team, whose primary responsibilities include scheduling appointments, greeting patients, maintaining patient records, performing basic telephone triage, posting patient charges and providing administrative duties as needed.

Primary Duties:

• Provides effective administrative support to the Infusion Care team.
• Performs daily administrative duties including calling patients, handling patient requests, answering phones, pulling and preparing charts, filing, faxing, and copying.
• Follows procedures for scheduling new and established patients, verifies demographic and insurance information, L&I and referrals, prior authorizations, collects payments, explains insurance billing requirements and provides receipts.
• Verifies/completes medical records for daily visits, ensuring necessary forms are completed or in the chart.
• Gathers patient information and prepares patient chart for Infusion treatment and ensures patient orders have valid dates.
• Greets/checks in patients and obtains necessary information for billing purposes and completes registration.
• Performs correct billing procedures to insure accuracy for both vendor and patient accounts.
• Answers phone calls and in-person inquiries for scheduling, billing, etc.
• Handles incoming interoffice phone calls/inquiries taking complete messages.
• Notifies and/or reschedules patients or visitors ahead of time, if clinical staff is running behind schedule or emergencies arise.
• Assumes daily opening and closing duties as needed.
• Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

• High School graduate or equivalent
• Two (2) years of office support experience
• Typing 50 WPM
• Strong organizational skills

DESIRED for the position:

• Experience in a medical of hospital environment
• Medical terminology

Benefit Information:
Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans 457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits
• Cafeteria & Gift Shop Discount

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

2023 Benefits Guide

This position is covered by a collective bargaining agreement between EvergreenHealth and the Service Employees International Union (SEIU) Healthcare 1199NW. Union Membership is optional.