Our 10 Federally Qualified Health Centers across the county serve adults and children with or without insurance and regardless of ability to pay. We also operate three mobile clinics that provide medical services for the homeless and the underserved. In 2022, we served 39,000 unique adult and pediatric patients who received high-quality comprehensive health services including medical, dental, behavioral health, psychiatric care, women’s health, pharmacy services, outpatient substance use disorder treatment, and community resource programs.

• Responsible for understanding the clinic’s scheduling habits and appropriately utilize the correct protocols to schedule the patient appointments.
• Perform a pre-registration process to verify patient demographic, insurance information with referral requirement/authorization, appropriate co-payments and/or designated amount due.
• Access appropriate system to ensure insurance eligibility has been verified.
• Research database for patient duplication, updates records referencing duplication for claims processing.
• Document, research and respond to callers’ inquiries, complaints, or concerns.
• Respond to incoming calls and assists patients in a professional and friendly manner while demonstrating
  superior customer service over the phone.
• Utilize the appropriate protocols to schedule appointments with medical and behavioral health providers.
• Verify and update demographic and insurance data in Electronic Medical Record.
• Gather pertinent information and transfer customer calls to appropriate staff.
• Document, research and respond to callers’ inquiries, complaints, concerns, or grievances in a concise and professional manner.
• Participate in Team huddles.
• Learn and communicate up to date information regarding clinic services to callers.
• Complete outbound call campaigns and assignments.

• High School Diploma or a GED required. Associates Degree is preferred.
• 2-3 years demonstrated experience in Healthcare environment preferred.
• Knowledge of various insurance types such as (Medicare, Medicaid and Managed Care Plans) preferred.
• Experience with registration, scheduling, and communicating within an Electronic Record Keeping system.
• Phone experience preferred.

Health Care District of Palm Beach County is proud to be an Equal Opportunity Employer and Drug Free Workplace. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.