Job Title: Pathway of Hope/Operation Red Shield Case Manager

GENERAL PURPOSE OF JOB:

The Case Manager for Pathway of Hope and Operation Red Shield effectively manages a case load of clients who seek social service assistance and who qualify for participation in either program. The Case Manager operates under a strength-based approach to interview applicants; determine eligibility through the Intake/PIC process; develops case plans for clients to reach sufficiency, including goals, action plans, budgeting; connecting client with community resources; and develops a trusting relationship with clients. The Case Manager provides social service assistance to eligible clients and serves as an advocate for the client to acquire services that would assist the clients in achieving their goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform outreach to population and/or community providers to identify clients in need of services.
• Screen potential clients to see if they qualify and are interested in participating.
• Determine appropriateness for participation through assessments and complete intake within the established timeframe.
• Utilize Strengths Based Case Management when working with clients to establish trust and empower the client.
• Ability to respect the client’s situation and start where they are when assisting with creating goals and action steps.
• Develop professional relationships and connections with community agencies and veteran programs so client needs can be met by outside resources when possible and appropriate.
• Foster a trusting relationship, that allows the client to increase hope, and empower the client to take positive forward action in their lives resulting in stability, and an increased level of sufficiency.
• Advocate for clients in the community, attend meetings as a support, and in some instances complete home visits with supervisor approval.
• Enter data within established timeframes in our internal computer database and report statistics in a timely manner to administration.
• Be organized and keep accurate records both paper and computer.
• Accurately report status of clients both written and oral.
• Manage time allowing for meetings with clients, team members, Regional Coordinator as well as any scheduled meetings and training.
• Work in coordination with local administrators and staff.
• Work cooperatively with the Regional Coordinator, who oversees implementation and works to maintain the integrity of the initiative Division wide.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS. List any special skills, licenses, certificates, or registrations that are required to perform the essential duties of this job.

• Computer proficiency including databases and Microsoft products
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills
• Excellent listening skills, including empathetic listening
• Ability to work without close supervision on assigned duties and willingness to seek and accept supervision and feedback as needed
• Ability to maintain confidentiality
• Meet The Salvation Army KeepSAfe guidelines.
• Possess valid State Driver’s License and meet TSA driver’s guidelines
• Familiarity with TSA policies and procedures and able to maintain confidentiality and ethical conduct in accordance with organizational policy and carry out business in a manner consistent with the mission, values, and policies of the organization.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Augusta, ME 04330: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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