PAS Specialist - Pediatric Specialties Job at Oregon Health & Science University
Department Overview:
As the PAS Specialist you will schedule and coordinate clinic and ancillary appointments for patients seen in the Pediatric Specialties clinic. This position will be located on-site at the Marquam Hill Campus and is the first point of contact for potential and established customers over the phone and in person at the Pediatric Specialty Clinics front desk. This position requires mastery of the entire scheduling, check-in, and check-out process including high volume phone work and Epic work queue and in-basket processing. This position will be responsible for making outgoing calls and receiving incoming calls to schedule new and return patients. This PAS will also be required to work at the Pediatric Specialties front desk checking in and out patients. The PAS will be expected to work at the front desk and the back office depending on the operational needs of the clinic. This role requires flexibility and includes backing up the front desk. Prompt and professional communication with provider and RN teams is essential to ensure a positive experience for patients. Excellent customer service and communication skills are essential to succeed in this position. Function/Duties of Position:
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
OHSU Doernbecher offers the region’s broadest range of pediatric treatments – to more children in more places than any other hospital in Oregon or Southwest Washington.
As the PAS Specialist you will schedule and coordinate clinic and ancillary appointments for patients seen in the Pediatric Specialties clinic. This position will be located on-site at the Marquam Hill Campus and is the first point of contact for potential and established customers over the phone and in person at the Pediatric Specialty Clinics front desk. This position requires mastery of the entire scheduling, check-in, and check-out process including high volume phone work and Epic work queue and in-basket processing. This position will be responsible for making outgoing calls and receiving incoming calls to schedule new and return patients. This PAS will also be required to work at the Pediatric Specialties front desk checking in and out patients. The PAS will be expected to work at the front desk and the back office depending on the operational needs of the clinic. This role requires flexibility and includes backing up the front desk. Prompt and professional communication with provider and RN teams is essential to ensure a positive experience for patients. Excellent customer service and communication skills are essential to succeed in this position.
Customer Service:
- Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available informationtechnology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
Point of Service Operations:
- Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements.
Integrated Care:
- Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care.
Enrollment & Authorization:
- Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained.
- Six months of work experience in a medical office setting, including high volume direct patient contact OR
- One year of work experience in a high volume direct public contact position.
- Note: Successful completion of a formal OHSU Administrative Internship Program will substitute
for one year of experience. Contact Compensation for confirmation of eligibility
Knowledge and Skills Required:
- Basic computer keyboarding skills including typing of 30-45 wpm
- High School Diploma
- Experience with high phone call volumes
- Experience working large volume referral work queues
- Skills communicating and working with large specialized provider teams
As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.
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