Role: Full-Time Parts Advisor with benefits

Hours/Shift: 7 am -5 pm Monday - Friday

At Total Motors in Le Mars, Iowa our parts department plays a critical role in our certified service and dealership operations. We are looking to add a team member to our existing team. In this role you'll help our customers and internal departments with their parts needs. Come join our team of people who help make a difference!

Job duties for the Parts Advisor include:

• Efficiently helps customers choose parts and provides internal and external customers (retail and shop) with high quality services

• Provides customers and departments with information about accessory parts and specials.

• Answers telephone calls, indicates prices and provides any other information.

• Ensures that internal requests for parts are invoiced on the after-sales department work order.

• Bill out parts invoices.

• Helps customers with their My GM Rewards Points on accessory or parts purchases

• Ensures that all the customers receive their copies of the invoices.

• Receives credit for returned parts, ensuring that there is an initial invoice or invoice number, in order to confirm the purchase and the price.

• Keeps files organized containing work orders, invoices, insurance estimates and specially ordered parts.

• Replenishes assigned stock and receives freight orders.

• Reviews body shop estimates to ensure that parts ordered are appropriate and that the prices match those on the estimates.

• Organizes orders to be delivered to the body shop and ensures that all parts are labelled with the name of the customer and the job number.

• Organizes orders for shipping or delivery purposes, or for daily pickup.

• Notifies the parts manager of out-of-stock items or when shop equipment requires immediate attention.

• Locates an external source for out-of-stock parts and places an urgent order, if necessary.

• Notifies the technical advisor and the customer as soon as specially ordered parts come in.

• Distributes parts and shop tools ordered by the technicians and follows up.

• Works with the parts manager in maintaining a program to follow up on lost sales.

• Keeps up-to-date on all new and improved parts and products.

• Helps receive and inventory parts merchandise daily

• Cooperates in keeping the parts department clean.

• Maintains a professional appearance.

• Performs other tasks, based on management requirements and instructions.

  
  

Desired Education & Qualifications

High School diploma and 5+ years of work experience in sales and/or service. Mechanical and technical aptitude is needed.

Desired Knowledge, Skills & Abilities

• Ability to learn how to operate a parts database system for both OEM and internal use

• Ability to operate basic office equipment (i.e. phone, computer, copiers, printers, etc.)

• Computer literate with basic keyboarding skills

• Working knowledge Microsoft Word and Excel is needed

• Excellent oral and written communication skills are essential.

• Excellent customer service and organizational skills.

• Ability to function well as a member of a team.

• Working knowledge of the automobile industry and auto parts

• Must be quality and safety conscious and maintain safe and sanitary working conditions.

• Ability to maintain a presentable appearance & demeanor

  
  

Compensations

• Depends on experience

Benefits

• Health / Dental / Vision
• Weekends off
• Voluntary Supplemental & Life Insurance
• Retirement plan
• Paid Holidays
• Paid Time Off
• Leaves of Absence
• Clothing Uniform Allowance

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Note: **All duties and requirements are essential job functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. It will be handled on a case-by-case basis. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their manager. This document does not create an employment contract, implied or otherwise.