Partner Success Enterprise Account Manager

The Enterprise Account Manager is key to promoting and developing a high level of engagement and growth with Vrbo’s Enterprise level owners and Property Managers. The Enterprise portfolio consists of approximately 135 high value, high touch accounts that you will work collaboratively with to accelerate partner growth, enhance the traveler experience, and drive revenue on the Vrbo platform.

Your primary focus is to improve the productivity and results from participating in Vrbo’s marketplace. You will continuously work to maximize your accounts production potential by utilizing and sharing unique data insights and trends to drive competitiveness and gain market share with partners. Some travel is required.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

What you'll do:

• Develop and prioritize a portfolio contact strategy

• Build and manage relationships based on trust and aligned goals to influence partner growth

• Establish performance goals in conjunction with partners, develop action plan, secure commitment, drive achievement to goals, and track success

• Communicate daily with a portfolio of high-level customers and function as their primary point of contact for account optimization

• Grow Vrbo market share by improving partner competitiveness

• Continuously analyze and prioritize your pipeline, outbound activity, and adjust if needed to find ways to optimize your portfolio management strategy

• Manage listing retention and drive Partner participation expansion within high demand and compression periods to satisfy travelers’ needs

• Deliver high quality consultations at scale to achieve and exceed quarterly KPI targets as set by leadership

• Provide relevant data insights and superior consulting services to partners (revenue management advice, define marketplace opportunities and define best practices); Establish credibility and relevance with partners by delivering trends, data, and market insights in an easy-to-understand manner to inform Partner recommendations

• Drive content, rate, availability accuracy and competitiveness on the Vrbo sites to maximize booking conversion

• Educate partners on the self-service features available on Vrbo

• Keep abreast of key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market of your customers at local, national, and global levels

• Gather feedback from partners regarding product enhancements and processes to drive Partner efficiencies and increase revenue; Communicate feedback internally to help drive continuous improvement

• Create and deliver presentations to Partners and Peers

• Attend industry events, visit partners, and present opportunities and insights to improve and grow their business

• Provide ongoing input to Senior Management in developing effective and scalable solutions to improve process efficiencies

Who you are:

• Bachelor's or Master's degree in a related technical field; or equivalent related professional experience

• 3+ years of experience in customer success or account management

• B2B, ecommerce, or software consulting sales experience preferred

• Knowledge of the vacation rental industry is a plus

• Proficient in Microsoft Office

• Knowledge of Salesforce or other CRM systems and Tableau

• Exceptional Account Management: You prioritize and understand partners and customize engagement approaches; you can diffuse difficult, high-pressure, or contentious situations quickly; willing and able to have direct and frank conversations with partners; you build rapport with Leadership Team and across Vrbo

• Commercial Acumen: You understand how the many facets of the VR industry and how each may impact the business. You prioritize and manage tasks with minimal assistance and direction; you meet all team commitments and goals and demonstrate willingness and capability to take on additional tasks

• Strategic thinking and planning: you have a curious nature to understand partner needs to align opportunities and create “win-win” situations that bring value for both Vrbo, Partners and Travelers; you are bias-to-action by actively engaging and following up with stakeholders until issues are resolved; you represent partner perspectives at Vrbo

• Executive Presence: You effectively communicate with C-level partners with professionalism and confidence that influences business decisions

• Data Driven Business Acumen: you use software, data, and tools to conduct analysis and derive insights; you translate data and insights into actionable improvements or growth opportunities and customize analysis and explanation of insights for each partner

• Continuous Improvement and Agility: you are willing to learn and adopt agile principles; you look for improvement and feedback; you embrace changes and maintain work effectiveness even with changes in tasks and priorities

• Internal Collaboration: you work well with cross-functional teams and use and build internal networks

#LI-MK1

The total cash range (inclusive of base salary and variable incentive target) for this position in Austin is $88,500.00 to $124,000.00. Employees in this role have the potential to increase their pay up to $141,500.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.