General Description of Duties

Under general direction, this employee is responsible for the process of determining/re determining applicants/customers eligibility for Family & Children’s Medicaid. Process will include the functions of intake, processing and review determination. Work at this level includes such tasks as the interviewing of customers to obtain required information, completing initial applications, verifying the information obtained, determining program requirements and options and advise or refer customers to other program services as appropriate.

• Employee will report to an Income Maintenance Supervisor.
• Employee must be a team player and have excellent communication skills.
• Employee must have a good knowledge of program requirements.
• Employee is accountable for the work performed keeping in mind the negative impact errors have upon the county as well as the customer and his/her family in determining and re-determining case eligibility.
• This employee must be able to deal with customers in a professional manner in both positive and negative situations.
• Employees in Income Maintenance Programs work closely as a team and assist in developing systems that improve customer service.
• Employee must have good computer skills.

Minimum Training and Experience

Requires graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, ITS Technology or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which include negotiating, interviewing, explaining information, gathering and compiling data, analysis of data and/or performance of mathematical or legal tasks; or graduation from high school and three years of paraprofessional, clerical or other public contact experience; one year of experience as an Income Maintenance Caseworker or equivalent combination of training and experience is required. A minimum of two years of Family & Children’s Medicaid experience is preferred.

Special Requirement

Valid Driver's License, pre-employment drug screen and background check required. All employees are E-Verified.

Application Process

Submit an Anson County application to Roslynn K. Ingram, HR Manager at 101 South Greene St., Suite 240 Wadesboro, NC 28170 or email hr@ansoncountync.gov. Applications may be obtained at www.co.anson.nc.us