Busy HVAC Company in White Bear Lake is looking for a Part Time Dispatcher/Administrative Assistant to learn and grow with our company and be an integral part of our day to day operations.

Duties include but not limited to:

• Answering incoming phone calls, emails, taking messages and returning voice mail messages left after working hours.
• Scheduling maintenance and service calls for technicians by acquiring customer information and entering it into our scheduling system.
• Assist with keeping our customer database, Maintenance Agreements and price books updated and current.
• Assist with accounts receivable, invoicing, billing and collections of past due invoices.
• Assist with accounts payable and mailing out payments to vendors.
• Assist with calculating timesheet and commissions and running month-end and year-end reports.
• Preparing and bringing bank deposits to the bank.
• Registering equipment and processing vendor rebates
• Write and distribute email, correspondence memos, letters, faxes and maintaining forms.

Requirements: High school diploma or general education degree (GED)

• Two years of related Administrative Assistant experience and/or training in Customer Service, scheduling or dispatching.
• Solid computer skills, proficiency with MS Word, Excel, PowerPoint and Outlook.
• Experience with Service Titan or other scheduling software is plus.
• Working knowledge of office equipment, like printers and fax machines
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multi-task.
• Advanced customer service and phone skills.
• Geographical knowledge of the service area or map reading skills
• Knowledge of the HVAC industry is recommended but not required.

Work Hours: 30 hours per week, Monday through Friday

Work Remotely

• No

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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