Parking Security Job at Comcast Spectacor
The Standard
At Comcast Spectacor, we strive to win championships, deliver the best fan experience in sports and entertainment, and serve as a unifying force for the community. It matters how we get there. There is a standard.
Title: Parking Security
At Comcast Spectacor, we strive to win championships, deliver the best fan experience in sports and entertainment, and serve as a unifying force for the community. It matters how we get there. There is a standard.
- Dedicated - We work hard and get things done.
- Collaborative - We are great teammates. We put each other and the organization first.
- Innovative- We challenge the status quo. If there is a better way, we find it.
- Informed- We make decisions based on data and analysis. We know our stuff.
- Responsible- We are ethical stewards of the platforms, resources and access granted to us.
- Intentional - We are purposeful and consistent in building a culture that welcomes and respects everyone. We provide equal opportunities and treatment.
Title: Parking Security
Company: Spectrum Arena, LP
Location: Wells Fargo Center (Philadelphia, PA)
Department: Security & Services
Reports To: Parking Supervisor
Supervises: No
Status: Part-time; Hourly; Nonexempt
EEO: Service Worker
Our guests will first encounter our Parking Security Staff. Our guests are important individuals and should be treated with extraordinary courtesy, respect, and service. Parking Security Staff are to assist guests who need information or services. Guests become unhappy when we fail to meet their expectations. Our Parking Security Team plays a key roll in providing our guests with superior service.
Always remember that our guests are our most important concern. They should never be thought of as an interruption; they are our livelihood.
Standards of Excellence
1. Smile, Greet, say “How you doin”?
2. Must know Wells Fargo Complex Guide
3. Thoughtfulness of our guests and employees
4. Offer help before the guest asks – May I help you? –
NEVER say “Next”
5. Get the answers or someone who can – I will find out –
NOT “I don’t’ know”
6. Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls, or railings.
Basic Function:
The functions of Parking Security are as followed:
1. Crime Prevention - Provide a safe environment for visitors, guests, employees, and their vehicles.
2. Customer Service - Provide general information about the Complex, traffic patterns to and from the Complex and assisting stranded motorists parked within the Complex.
Essential Job Functions:
Some of your responsibilities are listed below but are not limited to the following:
1. Sign out appropriate equipment.
2. Pre-event walk/ride of assigned area and report conditions to immediate supervisor.
3. Stay in assigned area unless directed to leave by immediate supervisor.
4. Crime prevention tactics will be utilized to deter criminal activity and scalping/vending violations.
5. Be available for and seek out guests who need complex information or services.
6. Notify immediate supervisor of any suspicious activity that is observed and/or needs additional personnel or police response.
7. Scalpers, vending violators and vagrants will be asked to the leave the property.
8. Post-event walk/ride of assigned area and report conditions to immediate supervisor.
Nonessential Job Functions:
- Perform other duties and responsibilities as assigned by your supervisor.
Event Incident Reports
An Event Incident Report Card is to be completed for the following:
1. Crime - Murder, Rape, Robbery, Burglary, Assault, Auto Theft
2. Vandalism – Any damage to the Wells Fargo Center or SP Plus property.
3. Hazardous Conditions – Snow, Ice, Potholes, and Lights Out etc. During events, notification should be made immediately through Security Base. During non-event hours, notification should be made through the Command Center.
4. Police Action – Any activity other than Scalping or L&I Violations.
5. Injuries – To both Security Personnel and Patrons.
6. Any unusual incident needing follow up investigation.
Intellectual/Social/Physical Demands and Work Environment:
The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social Demands:
- While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than three steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
Physical Demands:
- While performing the essential functions of the job, the employee constantly moves about/around the complex before/during/after events to observe and report and provide superior service to guests; constantly communicates with others to exchange accurate information and provide customer service.
Work environment:
- The essential functions of this position are performed outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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