Valet Driver

Position Summary

The Valet Attendant is responsible for providing courteous and competent services while greeting guests at vehicle entry and exit points.

Open doors and assist guests/visitors entering and leaving the property. Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Maintain security of vehicles and vehicle keys. Communicate parking procedures to guests/visitors.

Knowledgeable on hotel facilities, the hotel area and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

• Exhibits a genuine internal drive that demonstrates consistent regard and dedication to guests and the organization by being engaged, interested, and productive.
• Must be able to park vehicles in designated parking areas
• Delivers vehicles to guest when requested
• Ensure the guest has a positive and memorable arrival and departure experience
• Applies individuality to the effectiveness of the team and organization while building constructive and effective relationships; collaborates to achieve positive results.
• Demonstrates the courage to accept responsibility and take initiative for the situation/circumstance and see it through. Has the ability to step outside one’s comfort zone and present new ideas and perspectives to create positive outcomes.
• Exhibits respectful consideration of viewpoints, situations, ideas and others.
• When situations come up: read, consider all factors and respond appropriately.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the hotel’s success. Understands the impact ones actions and decisions have on the business; both financially and on customer relations.
• Puts the guest at the forefront of every decision
• Any other tasks/duties as requested and assigned by management

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

NOTE: You must be 21 years of age or older for this position

• High school diploma or equivalent
• Two or more years of related experience or in a customer service position preferred
• Must be able to drive standard or automatic transmission vehicles with a valid state driver’s license
• Familiarity with hospitality industry practices preferred

Skills and Abilities

• Ability to communicate effectively in English establishes and maintain effective working relationships with staff and guests. Basic comprehension of the English language for the purposes of safety, management direction and job responsibility and interaction with guest.
• Ability to read, write and understand English. Ability to perform basic math skills.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to operate equipment; computer, phone and other office equipment.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Physical work is a primary part of job. Work is normally performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.

Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.