MEM Airport

Shift: 9:00 pm- 4:00 am

Essential Functions:

As a valued member of the PrimeFlight team, you will provide prompt and efficient service to our airline clients by performing the following duties:

• Take calls from airlines for requests for employee coverage
• Schedule which agent will assist passengers based on knowledge of shifts or Managers assignments
• Reassign job duties as necessary and adjust to meet demand
• Maintain logs such as shift report, Aircraft Security Searches paperwork, Telephone Logs with the Tower and other forms as required
• Demonstrate regular, predictable attendance at job location
• Exceed PrimeFlight customer service and safety standards
• Carry out other duties as assigned, such as driving on the ramp and cleaning aircraft

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal and Oral Communication.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

• 18 years of age
• Reliable transportation
• Eligible to work in the United States

Education/Experience:

N/A

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English. Ability to write accurate reports.

Reasoning Ability:

Ability carry out instructions furnished in written, oral, or diagram form.

Computer Skills:

Intermediate proficiency in internet based programs and computer software, IE: Word and Outlook.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

This job may require supervision of workers at the direction of the Station Management.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuously sit at a computer for 6-8 hours
• Use hands to finger, handle, or feel
• Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
• Be able to talk frequently on the telephone
• Be able to type with proficiency.
• Be able to push a wheelchair (including inclines and declines) with adult weighing up to 150 pounds when necessary.
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

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