Overhead Garage Door Sales/Service and installation Manager Job at Precision Door Service
Precision Door Service Kansas City, MO 64130
$40,000 - $80,000 a year
GENERAL PURPOSE: Works directly with the Installation and Door Sales Team. Prospects and solicits new business for both the commercial and residential sides of the organization, as business need dictates. Interacts with customers on a daily basis providing them information and recommendations about new garage doors, operators and options available. Ensures that the daily office operations function smoothly and that the highest quality customer service is delivered. Will be responsible for policies, procedures, reporting, procedures including the daily collection and processing of company financial data. Responsible for meeting company sales goals and financial objectives.
Example of Essential Functions:
The list of essential functions, as outlined herein, is intended to be representative of the task performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Example of Essential Functions:
The list of essential functions, as outlined herein, is intended to be representative of the task performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Working with manufacturers, keeping up to date on all products and/or issues. Deliveries, drawings, manifest, etc.
- Inventory control - ordering and maintaining proper levels.
bookkeeping and filing
- managing social media and soliciting customer reviews
- Serves as a point of contact for customers during the sales process regarding questions related to residential garage doors, openers and service
- Follows up with customers as necessary to ensure work is completed to the customers satisfaction (reviews), manages and resolves customer concerns/complaints
- Promotes the company and develops new lines of business with contractors, condominiums, home owners associations, realtors, and insurance representatives. Uses memberships with local building associations to bring in new business
- Works with Senior Management to set sales goals and ensure that those goals are met
- Establishes pricing that supports target margins
KNOWLEDGE, SKILLS and ABILITIES
- Knowledge of principles and processes for providing customer service to include assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
- Skill in using Microsoft Office products (Word, Outlook, and Excel) preferred
- Skill in using mathematics to solve problems
- Skill in providing excellent customer service
- Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
- Ability to quickly and easily establish rapport with someone over the phone
- Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Ability to cooperate and solve problems in a team environment
- Ability to follow instructions and communicate effectively orally and in writing
- Ability to organize work for timely completion
CORE COMPETENCIES:
- Customer-focused and Customer Service Orientation - Works with clients and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchise’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
- Effective Communications - Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information and attending to nonverbal cues and responding appropriately; influences others by persuasively presenting thoughts and ideas; gains commitment and ensures support for proposed ideas.
- Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations; builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.
- Service Focus and Teamwork – Values and delivers high quality, professional, responsive and innovative service while cooperating with others to accomplish common goals; works with others within and across the company achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
TARGETS AND PERFORMANCE:
Key Performance Indicators (KPI’s) will be based on the following:
- conversion rate of callers to customers assessed through high booking percentages
- rapport and attitude with fellow employees and customers
- appropriate level of communication with managers, field staff and office personnel
- timely and accurate completion of lead paperwork
- responsiveness to management initiatives and plans for improvement
PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.
SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity. Tasks require oral communications ability.
APPLY BY USING THIS LINK: https://precision-door-service-kansas-city-mo-milwaukee-wi.careerplug.com/j/0fdzra
MINIMUM QUALIFICATIONS: High school diploma or GED; supplemented by
FIVE (5) or more years’ proven sales experience estimating, bidding, and closing deals directly with customers (Business to Customer experience)
Compensation: $40,000.00 - $80,000.00 per year
Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.
We also ranked #227 in Entrepreneur® magazine's Franchise 500.
We received the "Spirit of Success" award from Southwestern Bell.
Multiple franchises with the Angie's List Super Service Award.
Our Mission:
To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.
Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.
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