Order Management Representative

About High Liner Foods

High Liner Foods was founded in 1899 in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with close to $1 billion in sales.

High Liner Foods is the seafood brand people trust. Every day we’re Reimagining Seafood to Nourish Life through a focus on our customers, innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North America.

We offer professional, technical and operational career opportunities across Canada and the United States. We believe in building a high-performance organization by investing in our people. We are focused on developing future leaders from within and fostering career growth and advancement.

It’s our time to make waves. Join us.

High Liner Foods is a career destination. We look for high performing talent who value:

• Safety; it’s our #1 priority
• Opportunities to contribute to your community through volunteerism
• A culture of inclusion, support and recognition
• Senior leaders that are highly accessible and available to employees
• A strong focus on education and career development through training
• Competitive salary and performance rewards
• A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

Position Summary:

Reporting to the Manager, Order Management & Distribution Planning, the Order Management Representative serves as the primary contact between HLF Supply Chain and our customers’ replenishment managers

Essential Duties and Responsibilities:

• Responsible for managing the relationship with customer replenishment to include processing orders, prompt resolution of any issues which may arise (coordinating solutions/communications with sales team), and works to strengthen HLF’s relationship with regular communication
  • This position resides in both US and Canada, and the position reports directly to either the Supervisor, Order Mgmt. & Distribution Planning or Manager.
• Identifies and implements creative solutions to resolve issues which may negatively impact any aspect of the order to delivery cycle
• Assure attainment of 99% fill-rate of customer orders through continuous monitoring of inventory levels that require distribution or re-distribution and/or coordination with warehouses on order priority.
• Work with Master Scheduling on Production prioritization.
• Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries.
• Work with International Logistics/Procurement to re-direct containers for optimized inbound timing.
• Monitor all inbound customer orders to ensure accurate pricing in order to keep deductions to a minimum.
• Communicate with Customers regarding all inventory/delivery problems to ensure good relations.
  • Act as a liaison between the customer, Sales, Logistics, and Warehousing teams to facilitate successful order processing and fulfilment.
• Assure accuracy in JD Edwards Enterprise One Price and Adjustment Schedule in coordination with HLF Pricing.
  • Collaborate with the HLF Pricing team to ensure prompt processing of Sales Orders with regards to accurate pricing.
• Proactively research and communicate fulfillment issues with the customer and work with them to find an acceptable alternative solution e.g. inventory substitution, order date change, or other means as agreed to.
• Make recommendations to Sales Operations as well as Sales Planning groups to inform of any inventory or demand fluctuations not otherwise accounted for in the system.
• Support Sales, Treasury, and Master Data Management to ensure new and current customers have accurate account information in Enterprise One’s Address Book and Who’s Who.
• Understands and maintains knowledge of all internal and customer software applications, policies, and procedures to insure best in class order fulfilment and policy adherence e.g. Walmart’s RetailLink, GRS, and HLF’s PRISM

Qualifications:

• In-depth knowledge of Supply Chain Operations, Logistics and Warehouse systems and processes, Customer Service processes and the ability to analyze and reconcile Third Party Warehouse inventory and/or Sales Order discrepancies.
• Proficiency in maximizing utilization of ERP systems, preferably as a “Power User” of a major systems application such as JD Edwards, Oracle, SAP etc.
• Strong communication and inter-personal skills
• APICS certification preferred
• Ability to collaborate with IT on enhancements or problems with the ERP system application and/or request reports and modifications necessary to improve the operation or correct issues.
• Familiarity with Warehouse and/or Transportation Management Systems and understanding of how to leverage it to benefit the operation. Understands and utilizes fundamental process developing techniques to improve efficiencies and productivity
• Proficiency in personal computer-based software (Microsoft Office 365, Reports Now, Halo Prism etc.) for performing analysis and reporting results.
• Preferred 5 years combined experience in supply chain, preferably in the areas of Logistics or Customer Service-related operations. Experience in the areas of Inventory Analysis, Inventory Control, Warehousing, Transportation is valuable
• Excellent attention to detail. Excellent written and verbal communication skills.
• Effectively utilizes metrics to drive results
• Ability to “think on your feet” and manage multiple tasks.
• Ability to lead by example and build a strong team environment
• Bachelor’s degree required and/or equivalent experience in Supply Chain Operations or related areas.

Join Us! Apply Now

High Liner Foods is Remote Friendly! We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.

Health, Safety & Wellness

At High Liner Foods, we believe strongly in the safety and wellness of our employees. Our organization has a number of policies, programs and practices that focus on safety, wellness, health and sustainability of the overall organization. Company employees, including temporary/agency and contract workers, are required to provide proof of their full COVID-19 vaccination status if their role requires business travel by a means requiring vaccination (including, but not limited to, international air travel and/or domestic air and rail travel withing Canada) per regional laws/regulations. Employees will be considered fully vaccinated if they have received the required number of doses of a vaccine which has been approved by the health authority of the country in which they work.

Recruitment Process

Our process is meaningful but efficient! We want to get to know you and show you what our world is like.

Applicants who demonstrate potential will be contacted directly for a preliminary phone interview. Successful applications from this stage will participate in a behavioral-based interview with the hiring leader.

All hires are conditional upon the successful completion of references, background checks and applicable drug testing.

High Liner Foods (USA), Inc. is an Equal Opportunity / Affirmative Action Employer committed to diversity & inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, sexual orientation, disability, veteran or marital status, genetic information or other protected status, covered by federal, state or local law.

Accommodations for Applicants with Disabilities. High Liner Foods (USA), Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact humanresources@highlinerfoods.com for assistance.

Current employees please note: this position is referral bonus eligible! See our policy for more details.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)