Job Description This OPS Government Operations Consultant I position is assigned to the registration area at the Refugee Health Assessment Program. The incumbent performs a variety of clerical duties related to Clinical Administrative Support Services (CASS) and is cross trained among all the clerical areas of the clinic.

Responsibilities:

• Duties will vary and be assigned according to support service needs at any given time; the incumbent will be flexible, approachable and accept change readily. Incumbent will follow Health Insurance Portability and Accountability Act and information security regulations to ensure confidentiality and privacy of the client's health information.
• Incumbent will establish rapport with staff and clients and provide professional customer service.
• Incumbent is expected to adhere to established Health Department policies and procedures.
• Greets client, determines purpose of visit, directs client to specific destinations.
• Answers customers' questions, provides information.
• Schedules client appointments, maintain/update appointment scheduler.
• Follows client check in processes, completes, or provides for completion necessary forms and copies requiring client's information, routes clients following procedures.
• Operates telephone system to answers and transfer calls, provide information, takes messages.
• Schedules, updates, and confirms client appointments by telephone as necessary.
• Follows up all “no show” appointments by telephone and/or by correspondence to assure clients are rescheduled.
• Records in Healthcare Management System comments provided by clients contacted and enters the pertinent services codes, checks EDN system for new arrivals, performs merging of client duplicated records as needed and as indicated.
• Registration/Follow-Up/Reactivation/Over 90 Days Clinic Duties: Interviews clients and verifies immigration documents to determine eligibility for services. Verifies Medicaid eligibility in FMMIS or other information systems. Safeguards the integrity of the database by ensuring that the client is properly registered, and records are not duplicated in Healthcare Management System and Florida Shots System in accordance with policies and procedures.
• Prepares and witnesses consent and release of information forms on all clients as needed.
• Verifies and ensures that all required forms are correctly completed and signed by clients.
• Scans and files registration and clinical documents, picture identification and immunization records in Healthcare Management System.
• Process returning clients for second or third doses of vaccines, opens Florida Shots access client information and print vaccination records, schedules appointments if needed, print labels, and assign to nurse.
• Face to face or by answering telephone greets client, determines purpose of visit/call, changing and verifying existing appointments requested by clients and provides them with the necessary information regarding the services that will be provided, answers customers' questions, provides information and routes client as per procedures.
• Assists clients with various requests such as: transfers in-state or out-of-state, request for copies of Immunization Records and Laboratory results.
• Processes release of information request ensuring that valid authorization has been given by the client or the client's legal representative; releases information to person and agencies according to policy and regulations.
• Protects the security of Medical Record/Electronic Health Record to ensure that confidentiality is maintained.
• Ensures that the medical record/Electronic Health Record is completed following policy and procedures.
• Utilizes approved forms/screens.
• Scans each client's registration and /or clinical documents and results into the Health Management System by category, attaching the scanned documents to the client's record in the Health Management System.
• Maintains hard copy records and pack/logs for storage.
• Follows the facility's retrieval and log out/in procedure to account for all records.

Requirements:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.
• Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• This position requires incumbent to speak English, Spanish and/or Creole.
• Staff assignment of duty station, work hours and workdays may vary based on agency/unit needs.

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Belle Glade, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Analysis skills: 1 year (Preferred)

Work Location: One location

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