Join the Rocky Mountain National Park team as Operation Manager.

If you love nature and being in the mountains, bringing joy to your fellow man, Rocky Mountain National Park should be your destination for work and play. Working with Xanterra Travel Collection, you can Live, Work, and Explore in some of the most beautiful places on Earth!

• Working directly with General Manager to become proficient in the day-to-day operations during the season for Rocky Mountain National Park.
• Shadow Retail Manager, F&B Manager, Warehouse Supervisor, and Estes Park administration.
• Participate in orientation and training of all new hires.
• Participate in Solar orientation, issues, service contract, and startup/shut-down processes.
• Learn nuances of the 2017 F&B remodel including lighting, new equipment, water saving, roofing, etc.
• Handle guest concerns with courteousness and professionalism.
• Ensure all safety standards are maintained and enforced.
• Have a commitment to RMNP’s environmental and risk policies.
• Resolution of conflicts, administering disciplinary action when necessary.
• Participate in Spring & Fall startup and shutdown process for the Trail Ridge Store.
• Participate in Spring & Fall startup and shutdown process for Estes Park.
• Available and on call at all times.

• Learn hiring system working directly with General Manager to become proficient in the staffing & operational functions for Rocky Mountain National Park.
• Learn F&B development process.
• Learn and participate in CEA process.
• Learn and participate in operating budget process.
• Learn preparation procedures regarding contractual reports due to NPS.
• Learn all computer and cloud-based systems.
• Participate in orientation requirements and presentation preparation.
• Review with retail buying team product assortment, inventory & receipt scheduling.
• Learn nuances of all departments and prepare for training of employees for 2024 season.
• Oversee and participate in maintenance and security of the Trail Ridge Store and Estes Park properties.
• Oversee Estes Park property in the absence or days off of General Manager.

• Work with General Manager in development of managerial staff each season.
• Review or implement training for various positions for the RMNP property.
• Schedule training from outside sources.
• Participate in all training each season for returning and new managers and employees.
• Manage receiving, transfer, storage & system input functions for Retail (Mi9) in the absence of a warehouse supervisor.
• Oversee F&B Inventory Control, receiving, storage & accuracy from order to delivery, collaborating closely with F&B management, GM, and SCM.
• Complete reviews of managerial staff.
• Open communication with corporate departments in their support of the RMNP properties.
• Continue learning nuances of TRS and Estes Park properties.
• Assume responsibility in the absence of the General Manager.
• Support General Manager in all aspects of day-to-day operations.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Maintain an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
• Maintain the highest level of business integrity in dealing with vendors and delivery persons.
• Perform other duties as assigned.

• Seven years minimum management experience in a high-volume, high-sales operation.
• Experience using computer systems in place, track and receive products and deliveries accurately and in compliance with established standards.
• Associates degree in Business Administration, Supply Chain, Retail Merchandising or similar field. Commensurate experience may substitute for some of the educational requirements.
• Excellent analytical skills regarding sales figures, order metrics, financial statements, and purchase contracts.
• Excellent interpersonal skills to deal effectively with managers, staff, vendors, suppliers and National Park Service Concessions personnel.
• Excellent written, verbal, and problem-solving skills.
• Experience with Word and Excel software, plus computerized POS & Inventory Management systems, Supply Chain systems, hospitality systems.

• Candidate must be able to work at an altitude of 12,000 feet.
• Ability to stand/walk for a minimum eight to ten hour shift.
• Frequently lift and carry cartons weighing up to 50 lbs.
• Must have the ability to walk up and down stairs several times a day.
• Carry boxes/product up and down stairs several times a day.
• Must be able to bend down or kneel to stock product frequently during a shift..
• Must be able to climb ladders as requested.

• Housing provided including Wi-Fi, laundry, utilities, cable television.
• Meals included through the season only.
• Comprehensive benefits package including medical, dental & vision, vacation, holiday paid time off, 401(k), etc.

EEO: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.