Be the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, a global market leader!

The Operations Manager for the Channel Success Team ensures that our customers and partners have a smooth experience by choosing Milestone. The Channel Success team is responsible for onboarding partners, qualifying leads and managing our CARE business (software maintenance). This team is an important partner of our partner experiences and the success of our channel. The manger for this team should have a passion to win and be obsessed with customer experience. The manager is responsible for providing coaching and guidance to the team, constant process improvement, as well as handling escalations and special ad hoc projects. Additionally, this position is a part of the Sales Operations leadership team and will collaborate with this team on overall improvements to process and tools that enable our go-to-market organization.

This position will work out of our Americas Headquarters in beautiful Lake Oswego, OR and reports to the Director of Sales Operations, Americas. Relocation assistance is not provided for this position

About You:

You have a strong background in people management, you are data driven in your decision making, you can handle a fast-paced environment with some ambiguity. You are an excellent communicator, exceptionally organizing with the ablity to multitasking and a genuine interest in customer satisfaction. You must be a motivated self starter who thrives on problem solving and leadership.

As a Milestone employee, YOU are the key to our success. Come join our dynamic international team and be a part of our rapidly growing, successful business.

Job Responsibilities

• Manage and develop a team of 8 – 12 employees
• Supervise the work of your employees and provide feedback and counsel to improve efficiency, effectiveness, and employee development
• Monthly forecast preparation and pipeline review with team
• Develop goals and objectives centered on process improvement, customer experience, and channel development
• Ensure performance against metrics is tracked/measured on a regular basis
• Assess overall department performance against organizational objectives
• Comprehensive understanding of the internal sales process- including systems, tools, and business rules
• Gather, analyze, and interpret data and communicate analysis to upper management
• Ensure that the department has the adequate and suitable resources to complete its activities
• Act as liaison between department and company’s leadership team

Your Experience

• Minimum two years of Sales and Customer Service Management experience required
• Proven leader with a focus on employee development
• Bachelor’s Degree or equivalent work experience
• Excellent knowledge of MS Office, Intermediate Excel skills, CRM systems (Salesforce a plus)
• Experience in Forecasting and Pipeline management
• Stellar internal, cross-functional, and inter-employee skills. Should have the ability to manage through influence, get things done, and do so in a direct, fair, success-oriented way.
• Excellent organizational and leadership skills
• Outstanding communication and interpersonal abilities
• Thorough understanding of diverse business processes and strategy development
• Good understanding of research methods and data analysis techniques
• Detailed oriented, organized, and able to quickly prioritize while managing multiple projects.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway.

Why Milestone?

Ranked on the “100 Best Companies to work for in Oregon", Milestone not only offers great benefits but also great culture. Employees here have flexible work environments, opportunities for further education, and the ability to directly effect change in our organization. Additionally, we offer an attractive benefits package that includes medical/dental benefits, FSA, 401k with 6% Safe Harbor employer match, paid parental leave, generous PTO (20 days' vacation, 10 days paid sick time, and 10 company holidays), fully paid Short Term disability policy, fully paid Long Term disability policy, and Life Insurance.

Milestone is committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer.

Contact

If you have any questions, you are very welcome to contact Cindy Phillips, Talent Acquisition Partner at ciph@milestone.us

We are looking forward to receiving your application.

About Milestone

At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like home away from home. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career

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