The Company

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career?

Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

The Technical Operations Manager supports the General Manager through timely completion of assigned administrative and project duties. This individual will hold expertise in the areas of engineering, mechanical systems, project management, construction, code compliance, as well as strong understanding of customer service.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Work closely with unit owners on in-unit renovations by reviewing construction plans and ensuring compliance with the construction rules and regulations.

• Take lead on all minor and capital repair projects, to include communication with 3rd party vendors and the onsite engineering team.

• Pulling and reading of building drawings for projects and drawings

• Review all maintenance agreements for the proper scope of services and to ensure compliance with all contractual requirements.

• Monitor the automated building system and follow up on any changes or adjustments required.

• Act as a liaison between the association and 3rd party engineering team through clear and concise communication.

• Act as a liaison to the Facilities and Energy Committee, include special and major capital repair projects.

• Act as a liaison to the City of Chicago departments and Alderman for code and building related matters.

• Take lead on electric vehicle outlets in the garage as well as communication with unit owners regarding same.

• Manage all leaks, to include oversight of the mitigation and restoration efforts as well as communication with the unit owner over insurance responsibilities and insurance carrier claim handling.

• Ensure contractors are working in a safe manner consistent with OSHA requirements.

• Works closely with General Manager, Engineering, Maintenance and Janitorial Teams for facility maintenance concerns and in-unit work ticket matters.

• On call support to General Manager and Engineering Staff in the event of building emergencies.

• Work in coordination with other Management Office Team members on projects related to other building committees as needed.

Additional Duties & Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.

• Conduct business at all times with the highest standards of personal, professional and ethical conduct.

• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

• Ensure all safety precautions are followed while performing the work.

• Follow all policies and Standard Operating Procedures as instructed by Management.

• Perform any range of special projects, tasks and other related duties as assigned.

• Transcribe and type documents and letters as required.

• Fax and/or scan and email documents as requested.

• Maintain an organized workspace.

• Complete company training as assigned, attend all mandatory company functions and adhere to First Service Standards of Operation.

Education & Experience

• BS/BA Degree preferred. Engineering degree a plus.

• Minimum of three years property management experience or project management desired.

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to work under tight deadlines and consistently meet deadlines.

• Exhibit professionalism, professional attire and demeanor at all times.

• Maintain reliable transportation to building, if applicable.

• Demonstrates effective communication skills consisting of oral, written and listening skills.

• Demonstrates problem-solving abilities.

• Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.

• Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, and Power Point.

• Demonstrates organizational skills and ability to independently prioritize daily workload.

• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds

Tools & Equipment Used

• Computer (MS Office, FSR Connect, Jenark Accounting Software, BuildingLink)

• Telephone/Cell Phone

• Copy/Scanner/Fax Machine

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Able to speak clearly and make self-understood in public or group setting.

• Able to follow instructions and handle multiple, time-sensitive tasks on the job.

• Able to prioritize tasks and work independently to complete work duties.

• Able to lift up to 30 pounds and to use hands and arms for calculating, typing, grasping, pulling, etc., occasionally reaching at or above the shoulder height.

• Able to squat, kneel, stoop to floor level and walk.

• Able to perform tasks requiring eye-hand contact.

• Able to see objects closely, read instructions, disseminate colors, and recognize numerals.

• Able to distinguish smells to potential hazards.

• Able to work hours over and above normal office hours, including evenings and weekends; work schedule is subject to change based on business/client needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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