Operations Coordinator

Summary

Title: Operations Coordinator

ID: 230634

Location: Caledon, ON (CACLA)

Job Function : Operations Management

Description

SUMMARY

Provides operations support to management. This position is accountable to prepare accurate, complete and timely information pertaining to the operations department.

The Operations Coordinator is expected to proactively identify and bring to the attention of the Operations Manager and/or Branch Manager any issues that may have a potential impact on customer order fulfillment and the fleet balance both in the yard and on site.

Timely identification is essential.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Oral Communication - Speaks clearly and persuasively in both positive and negative situations; responds well to questions.

Written Communication - Writes clearly and informatively; able to read and interpret written information.

Quality Management - Looks for ways to improve and promote quality and communicates ideas to supervisor; demonstrates accuracy and thoroughness.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Planning/Organizing - Prioritizes and plans work activities; is well organized and able to manage constantly changing information, uses time efficiently.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments, works well in a team or independently

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty successfully and on time. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience

High school diploma or general education degree (GED); preferred to have 5 years related working experience or equivalent; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding and reasoning ability in order to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving many variables in dynamic and constantly changing situations.

Computer Skills

To perform this job successfully, an individual should have strong working capability of company’s inventory management software (Nextgen, Profield, etc) and/or be a quick learner with computer programs; intermediate or stronger skills with Excel and Microsoft Word.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderately noisy. Requires occasional work outdoors, conducting inspections or checking equipment in the yard. Noise level may be loud. Outdoor temperatures may range from cold to extremely hot. Outdoor work requires use of protective clothing