Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. is looking for an Operations Analyst to join our team in Chicago or Washington, DC. Smithbucklin’s newly established Operations team manages day-to-day professional services operations of the association management line of business and supports enterprise-wide operations transformation efforts. This person will closely with the Operations Director, Senior Vice President, Business Operations and Transformation, and other corporate leaders.

Operations manages day-to-day professional services operations of the association management line of business and support will enable our internal team members and leaders to provide a great experience to Smithbucklin association clients and employees at the same time. We embody a mindset of continuous improvement as we execute core processes and systems, optimize day-to-day operational execution, and deliver analysis, recommendations, and insights to improve Smithbucklin operations.

What You Will Do

• Execute day-to-day operational processes, analytics/KPIs, business systems, tools, protocols
• Support enterprise operations transformation initiatives regarding task tracking, reporting, change management, communications, etc.
• Produce insightful data reports on KPIs / metrics on time and with quality to inform executives and improve operations
• Drive/support operational process improvements, optimizing business performance and outcomes
• Participate in operational data quality and data governance corporate initiatives as appropriate

This Role Might Be for You If You …

• Exemplify initiative, intelligence, strong attention to detail, and integrity in striving for continuous improvement
• Are intellectually curious with an ability to inspire team members to think creatively and own their outcomes.
• Possess strong analytical and quantitative skills with an understanding of how to present data in a clear, compelling manner
• Are strong critical thinkers, problem-solver
• Demonstrate strong attention to detail and commitment to high-quality deliverables
• Are consummate team player who embodies a lead-by-example approach
• Demonstrated track record of leveraging collaborative approaches to problem-solving, including the use of remote teams/staff

Basic Qualifications

• A bachelor's degree in engineering, business, mathematics, data science, or a related field and/or equivalent professional experience
• Proficiency with Excel (formulas, pivot tables, lookup functions, external data source connections) and MS Office / O365 required
• Some proficiency with Tableau or Power BI (or equivalent) desired
• Some proficiency with project management approach and tools (e.g., Smartsheet, MS Project)
• Ability to work cooperatively and independently, excellent skills in research and data analysis, oral and written communication, visual presentation of complex concepts, and self-organization

Preferred Qualifications

• Related internship or professional experience is highly preferred
• Project management credential (e.g., PMP)
• Project experience with executive dashboard, operational excellence, Six Sigma, and/or related operational initiatives

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine, and hardworking colleagues, you will build meaningful, deep, and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state, or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon the successful completion of a reference and background investigation based on the position.