Position Description

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

The position will support City Light’s Service to Bill Program (StB) with a direct impact on both the customer service experience and employee engagement. StB is designed to review and create efficiencies in the end-to-end process from a customer service connection request through engineering design and installation phase of service, metering, and energization, and providing customers with a timely and accurate bill and payment.

This position will work with all members of the StB team on process improvements to identify gaps and efficiencies, establish and streamline business processes, and provide process visibility and predictability with the end goal of delivering timely and reliable service connections to customers. This position will report to the Service to Bill Program Manager in the Operations Division at City Light.

Job Responsibilities

Here is more about what you’ll be doing:

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  Act as the Variance Committee Administrator, which considers requests from customers for exceptions to City Light requirements and standards. Receive and process variance requests; examine with an analytical eye for completeness and accuracy; prepare materials for and communicate with the Variance Committee; draft letter decisions and provide to employees/customers.
• Serve as primary point of contact for Escalations (escalated customer issues). Facilitate connections between teams in investigating escalations and tracking issues historically to determine if efficiencies can be realized.
• Work with Work and Asset Management System (WAMS) team to examine data as it relates to City Light projects, developing dialogue with other groups throughout City Light with expertise in data and metrics.
• Provide advice and service to management on specific operational and administrative processing and reporting systems by analyzing data gathered, developing information and considering all available solutions and alternatives.
• Study and analyze operational concerns to determine program and system needs; recommend solutions to meet those needs, and prepare recommendations to implement new systems, procedures or organizational changes.
• Apply management and systems analysis techniques to assist in budget preparation, equipment and staff utilization, workload forecasting and scheduling.
• Prepare reports, block diagrams, flow charts, organization charts, and other work aids.
• Assist in the purchasing of new equipment, consulting services, hardware repair services and maintenance contracts.

Qualifications

Required Qualifications: In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:

• 
  Education: Bachelor’s degree in business or public administration, business management, project management, computer science, or a related field.
• Experience: Requires two years in systems, operational procedures, research or analysis.

(or a combination of education, training or experience that provides an equivalent background required to perform the work of the class).
Certification/License: Washington State Driver’s License

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Experience working for an electric utility preferred.
• Experience using Work and Asset Management applications (e.g. WAMS experience preferred).
• Excellent analytical skills with an eye on process improvement.
• Self-starter, flexible, and work as a team player.
• Calm but decisive demeanor and able to provide excellent customer service to both internal and external customers.
• Ability to problem solve and work on multiple tasks with a diverse set of stakeholders (e.g. customer operations, engineering, technical metering, etc.)
• Excellent communication skills, both written and verbal.
• Ability to support and model Seattle City Light’s Values.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

Application Process
Please submit the following with your online application:

• 
  A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement.
• A current resume of your educational and professional work experience.

Incomplete applications may not be considered.

Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3 (Download PDF reader). A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

The full salary range for this position is $40.08 - $46.68 per hour.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Want to know more about Seattle City Light? Check out our web page: http://www.seattle.gov/light/.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.