$65000 - $75000 / year

Company

FirstService Residential leads the property management industry, with over 8,600 communities in the United States and Canada operating under our professional management services.

Recognized as a Great Place to Work, we offer our more than 17,000 associates competitive salaries, top benefits, and career training, continually investing in our associates' professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark in a fulfilling career in property management with FirstService today.

Job Responsibilities

The Operational Trainer serves as the primary training resource for the Texas region and markets and is responsible for delivering company training and development programs via various methods including, but not limited to classroom-based, e-learning platforms, webinars, virtual, and in-office/onsite support. The position reports to the regional director of training and development with support and collaboration of responsibilities from national, regional, and market operations, human resources, executive leadership, and training teams. The role will be 50% dedicated to our High Rise division and will provide support to those teams directly, in addition to ensuring alignment with strategic business objectives and maintain high-quality standards in instructional design and development for all methods of program delivery and encompassing all segments of FirstService Residential, including associates and clients. Content includes, but is not limited to, Community Association Manager (CAM) onboarding, ongoing CAM development, new leader orientation, behavior-based interviewing, performance management, career development, leadership development, customer service, etc. This position is an active supporter of FirstService Residential philosophies and culture to staff, clients, and community that advances the FirstService Residential brand in terms of image, reputation, differentiation, and professionalism.

Essential Duties & Responsibilities.

The job duties listed are typical examples of the work performed by positions in this job classification and include but are not limited to:

• Create engaging learning activities and compelling course content by applying tested instructional design theories, practices, and methods.
• Incorporate multiple media elements into learning programs including audio, video, animation, simulation, interactive job aids, and other learning support resources.
• Recommend the best media based on learning objectives and business needs.
• Coordinate and execute complex training plans and programs for his/her assigned area(s) of responsibility to meet departmental training objectives within an agile project environment.
• Develop and conduct training needs assessments and determine training requirements for new program development through the application of a wide range of learning assessment tools.

• Conduct training to support the onboarding of new associates and the ongoing development of existing Associates.

• Provide direct coaching to associates related to performance improvement and job training.

• Proactively collaborate and communicate with appropriate internal/external stakeholders to address more complex training gaps to optimize organizational performance.
• Identifies and recommends process improvements that significantly reduce workloads or improve quality for his/her assigned area(s) of responsibility.
• Generate and maintain accurate training records and reports.
• Maintains awareness of current best practices and trends in the area of training and organizational development through continuous education.

• Works closely with the business and HR to provide a seamless onboarding experience for all associates from an operational training and industry knowledge perspective
• Facilitates operational training with other internal experts/vendors as required

• Designs and facilitates ad hoc training (with director/VP approval) to support ongoing business needs

• Creation of all training materials in the brand, including but not limited to job aides, power points, facilitator guides, participant guides, activities, etc.
• Demonstrates exceptional project management skills: creates project plans, manages project implementation, creates teams, provides thought leadership, and engages with stakeholders to gather and share data, mobilizes teams to adopt the new approaches
• Manages stakeholder relationships and learning solutions/programs within budget, timeliness and hitting key performance indicators
• Develops operational curriculum as needed based on market/regional needs, new industry trends, legal updates, tools, processes, and technologies as well as input from company leaders.
• Communicate and coordinate class schedules for all sessions, including vendor partners for advanced classes as needed
• Presents training materials proficiently and effectively
• Fosters excellent relationships with regional leaders to provide training opportunities for FirstService Residential associates
• Oversees the department's communications, which may include but is not limited to collateral material and training tool.
• Develops and implements measurement tools to demonstrate the effectiveness of training programs.
• Other duties as assigned

• Practice and adhere to FirstService Residential Global Service Standards and Company Values
• Culture and Brand Ambassador
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct
• Ensure all safety precautions are followed while performing the work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform any range of special projects, tasks and other related duties as assigned

Education & Experience

• Hospitality background is preferred.
• 2 – 3 years of hands-on community management experience preferred
• Bachelor's degree in Business, Organizational Behavior, Organizational Development, HR, or related field and a minimum of 3 – 5 years' experience; or combination of education and/or experience.
• Adult Facilitation, Training, Instructional Design, learning certificates, and credentials preferred
• Very high proficiency with Microsoft Office Suite (Outlook, MS Excel, PowerPoint, Word) and Office)

Knowledge, Skills & Proficiencies

• Ability to define problems, collect data, establish facts, draw valid conclusions, and make recommendations.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• Ability to make decisions and solve problems creatively.

Physical Requirements / Working Environment

The work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions—regular and predictable attendance. Up to 50%-75% travel is required in all markets throughout the Texas Region.

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