The Houston Center for Pediatric Therapy is now accepting applications for an Office Manager to work in a fast-paced setting while supporting and overseeing all aspects of the office and team while ensuring our patients receive exceptional care.

Responsibilities

• Model outstanding patient service, written, verbal, and other communication skills.
• Identify team member strengths and areas of opportunity as it relates to patient skills.
• Delegate out appropriate tasks to team members when applicable
• Train, coach, mentor and encourage team members to optimal patient service levels.
• Work with HR and owning Doctor to meet new hire needs
• On-board all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs. Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
• Schedule office trainings with departments from SRP if needed (ex: billing)
• Partner with the human resources department for coaching and guidance regarding personnel management, including performance reviews, performance improvement plans, and performance warnings.
• Ensure all staff documentation is turned into HR in a timely manner (ex: verbal discussion form, Dr’s note, etc)
• Attend meetings, training courses, and other learning and development opportunities as made available and/or required
• Partner with leadership to make operational decisions to benefit the practice.
• Participate in community marketing activities to promote the practice when possible
• Understand, analyze, and action plan key performance metrics to successfully lead and grow the business.
• Provide action item follow up for anything needs of SRP headquarters (ex: PI)
• Hold team accountable to regular and timely required workplace diversity, HIPAA, and OSHA training requirements
• Review operating performance results and take immediate steps to implement course corrective activity as needed
• Monitor staffing calendar - if a team member is out it is the OM’s responsibility to ensure coverage (not the ROM’s)
• Monitor office supplies and the monthly amazon budget
• Host team meetings
• Meet deadlines
• Make sure all patient coordinator duties are completed successfully daily

Reports directly to ROM

Qualifications

• High School diploma or GED required, 4 year bachelor preferred or equivalent of management experience in the medical, chiropractic, or physical therapy field(s)
• Bilingual (Spanish) preferred
• Sales and Customer Service experience a plus
• Ability and willingness to multi-task, delegate, and hold others accountable
• Computer literacy and typing proficiency
• Knowledge of medical insurance and billing
• Managerial experience in a medical environment is a must.

Benefits

• Access to company benefits package including medical/dental/vision insurance, short term/long term disability,
• Paid Time Off
• Retirement benefits via 401(k)

Other Considerations

Our practice is open Monday -Friday 8am to 6pm.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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