Call Center Supervisor - Free Energy Savings Company/QCS

$23.00 - $25.00/hr.

PRIMARY ROLE/GOAL: The primary role and goal of the Call Center Supervisor is to plan, organize, and direct the department in a way that helps increase program enrollments through outbound calling.

WORK HOURS/BREAKS/REPORTING:

The work hours for this position are from 9:00 am to 5:30 pm Monday through Friday unless otherwise pre-approved by the Project Director. This position carries with it a 30-minute unpaid meal break and two 15-minute paid rest breaks. Additional breaks may be required in accordance with local overtime laws. Working overtime as needed and as required by the Company is a requirement of the position. This position reports to the Project Director.

JOB RESPONSIBILITIES:

Below are some of the responsibilities of this position This list should not be considered all inclusive:

• Increase enrollments for local programs through outbound calling efforts.
• Set goals for performance and deadlines that comply with Company requirements.
• Organizing workflow and ensure employees understand their duties and assigned tasks.
• Monitor employee productivity and providing constructive feedback and coaching.
• Coordinate efforts with external vendors.
• Maintain a neat and organized workspace and take rest/lunch breaks as required.
• Fill out all related Company reports and documents honestly and accurately.
• Always use good judgement

ESSENTIAL DUTIES:

• Ensure adherence to legal and Company policies and procedures and undertake disciplinary actions if the need arises.
• Assign daily calling efforts to staff based on company needs.
• Review and document department staff's personal performance on a daily and weekly basis
• Hire and train new employees as needed.
• Hold department meetings as needed.
• Make outbound calls as needed.
• Report any staffing needs or employment issues to management as needed.
• Set department staff lunches and break schedules Approve (or deny) all staff schedules, staff.
• breaks, and staff lunch periods
• Solve problems as needed.
• Other duties as assigned.

BENEFITS:

• Medical, Dental, Vision, and Life Insurance
• 401(k)
• Paid Training
• Overtime
• Paid Time Off (PTO)