Company

Headquartered in New York with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers break away from yesterday's business model to succeed in today's world.

Operational Responsibilities

• Receive and process customer documentation requests. Review appropriate information to ensure compliance with custom/carrier regulations and client expectations.

• Communicate with Carriers, overseas agents, customers, sales people and onboarding manager to solve any issues that may arise with documentation process.

• Ensure accurate and timely data entry into operational systems.

• Create shipping instructions via AS400/INTTRA platform/Carrier website.

• Audit Carrier bills of lading/customer documentation to ensure appropriate requirements are followed.

• Ensure all required fields and codes are accurately entered into AS400 and issues identified and resolved after booking. Ensure that appropriate Quote is attached to the booking in as400.

• Send carrier/house bill of lading to customer within a goal of within 3 days of sail, and if unable – to provide timely updates to customer as to status of request (if delay is due to carrier/routing/weather/holiday). Manage all required follow up with clients and overseas agents.

• Maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

• Meet KPI standards in accordance with the Company’s procedures.

• Timely responses to mails and requests (internal and external).

• Perform other duties as determined necessary by management.

Key Skills and Qualifications

A booking position at the company requires a specific skill set. Below is a list of skills minimally required to execute the requirements/expectations:

• Strong geographical awareness and experience routing international cargo.

• Understanding of ocean carrier services and operations (including carrier partnerships/alliances).

• Understanding of ocean service and documentation processing.

• Ability to provide support and guidance to agents, clients, sales people in regard to documentation requirements.

• Strong written and verbal communication skills (experience with Microsoft Suite).

• Understanding of industry used terminology.

• Experience working in a fast paced, team oriented, deadline driven department.

• Problem solving experience and confidence to challenge the status quo.

• Computer literacy and strong organizational, interpersonal, and presentation skill.

• A Degree in business, supply chain management, finance or geography is seen as an advantage.

Accountability and Performance Measures

• Expectation is that an export documentation representative can process 25 documents/transactions per week.

Benefits

• Medical, Dental, and Vision Benefits with company cost-sharing

• Health Savings Account medical benefit option with a company contribution to the health savings account

• No cost Medical Bridge Program to assist with costs that may be attributable to the plan deductible

• Medical and Dependent Care Flexible Spending Accounts

• No cost Short-term disability, Long-term disability, Life, and AD&D insurance

• 401(k) Retirement Plan with a generous company match

• Paid Time Off (over 4 weeks of PTO by year 5 with Laufer)

• No cost Employee Assistance Plan to assist with emotional well-being, family and relationships, legal and financial matters, and more

• Employee Recognition Program

• Giveback Program – each employee is given $500/year to donate to a charity (Laufer has donated over $1 million!!!)

• Commuter Benefits for employees travelling to and from the NYC office

Salary range: $40,000- $50,000, depending on experience.

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