Summary

Provides high quality patient-focused services to ensure patients and clients experience a premier level of service. Maintains appropriate flow of services and ensures completeness of documents as required by client protocol. Responsible for working with internal staff to obtain proper protocol information from customers, set up of new account information, and resolution of customer issues and problems.

Essential Duties and Responsibilities

• Contacts prospective companies to determine client needs, identify decision makers, set appointments, and close sales.
• Contacts current and prospective clients to market additional healthcare services and maintain existing client relationships.
• Monitors and reports competitor activity including products/services offered, pricing and delivery networks.
• Assists the marketing team with development of promotional materials.
• Maintains a well-organized sales and call plan from the initial prospect inquiry through the assessment of customer’s needs to the procurement stage of profitable business.
• Develops business development plan and tracks monthly activity.
• Knowledge of all areas of our business including Medical Center Services, Insurance Services, Preferred Provider Panels, Third Party-Administrators/Brokers, Workers' Compensation Laws & Regulations, OSHA Requirements, NIDA/Non-NIDA Drug Testing Regulations, Safety Services & Programs.
• Actively participates in the development, evaluation, and introduction of new occupational medicine services, equipment, and procedures, and shall assist in the development and implementation of strategic plans for improvement of services.
• Review’s customer surveys and develops specific plans to address any areas of concern.
• Works with all affiliated marketing departments and affiliated entities to optimize business development efforts.
• Provides suggestions and insight regarding marketing and business development activities for Premier Health Occupational Medicine.
• Must adhere to the Premier Health standards of conduct as described in our human resource guidelines.
• Collects urine drug screens in accordance with SAMSHA and DOT guidelines. Maintains the drug screen program by ensuring that all paperwork is filed and communicated to appropriate companies while preserving the chain of custody.
• Performs evidential breath alcohol testing in accordance with DOT guidelines.
• Performs electrocardiograms when ordered by the physician.
• Performs on or offsite as directed by the supervisor/manager.
• Assists nurse and provider on duty at all times during a shift, including, but not limited to, the unpacking of supplies and maintaining the general aesthetics of the clinic. Cleans instruments and equipment per company guidelines, maintains stock in all exam rooms before, during, and after each shift. Assists in turning over exam rooms, procedure rooms, and treatment rooms immediately after a patient is discharged from that room and assisting non-ambulatory patients to and from the building as well as other duties as assigned.
• Participates in department quality improvement activities, staff educational programs, attends departmental meetings, and demonstrates and maintains clinical competency in the delivery of patient care services in accordance with Company guidelines.
• Other duties as needed.

Education and/or Experience A minimum of a High School Diploma or equivalent is required. Must have a minimum of 3 years in a leadership position. Clinical certification / licensure is preferred.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have intermediate knowledge of Microsoft Office products- Word, PowerPoint. Advanced knowledge in Excel.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms and talk or hear. The employee may be required to occasionally lift, push, or pull up to 50 pounds.

Work Environment Irregular hours based on reaching profitable performance goals. Travel is required. Business attire is the appropriate dress. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet to moderate. The employee may be exposed to infectious or contagious diseases and a variety of electromechanical hazards. The employee may also handle emergency and/or crisis situations.

The above job description is intended to describe the general nature and level of work being performed in the described position. This document is not intended to be an exhaustive list of all position duties and skills required of the individual classified in this position.