Program Overview:

The Operational Watch team provides an array of services for the Department of Homeland Security primarily the U.S. Coast Guard (USCG) and Customs Border Patrol (CBP) as well as in-house support for Operations Systems Center (OSC) personnel. All services are provided in a 24x7x365 shift environment and in brief consist of the following items:

• Data processing of Automated Mutual Vessel Emergency Response (AMVER) message traffic.
• Data processing of Ship Arrival Notification System (SANS) message traffic.
• Internal quality control functions.
• Tier 1 application support for USCG, CBP, DHS and maritime industry personnel.
• Tier 1 maritime regulatory customer support.
• Network, System and Data floor monitoring, event management and logging services.
• Other duties as assigned.

Operational Expectations:

This is a full-time position in a 24x7 environment, and requires employees to work various shifts, holidays, weekends and occasional overtime onsite at the Government location as designated by the Contract. Someone in this role must be flexible, intuitive, self-motivated, and demonstrate advanced interpersonal skills. This person must work well both alone and in a highly structured team environment. The successful candidate is goal oriented, highly productive and projects a strong professional image. Initial shift assignment expected to be 3rd shift after completion of training.

Duties & Responsibilities:

• Day-to-day operations and application administration of Windows and/or Linux servers.
• Technical support for the system including responding to Help Desk tickets and working with users to resolve issues.
• Installing and upgrading system software and supporting operating system configuration in support of application and database software
• Providing technical input for policies and procedures, and maintaining accurate documentation on those policies/procedures.
• Research and investigate problems, diagnose and provide resolution or viable solutions for software / application issues; appropriately escalating and reporting recommendations clearly and effectively to management and team.
• Report to senior level team members and perform various support tasks as needed.

Requirements:

The following qualifications are REQUIRED to be considered for this role:

• US Citizen
• High School Diploma or GED
• Candidate must successfully pass a Federal Background Investigation
• Ability to work independently with minimal supervision
• Strong computer skills, including Microsoft office products
• Knowledge of Windows
• Must be flexible, intuitive and self-motivated
• Effective communication skills (oral and written).
• Strong customer service and consultation skills.
• Must be flexible, intuitive and self-motivated.
• Must be able to work closely with the technical team and various users / stakeholder representatives.

About Goal-Oriented Human Performance Technologies, LLC (DBA GoHPT):

GoHPT delivers proven results in high-risk environments by leveraging technology, using tested and proven program management techniques, and by utilizing subject matter experts that bring an intense focus to accomplish mission-critical goals.

Goal-Oriented Human Performance Technologies, LLC (DBA GoHPT) is an Equal Opportunity Employer which governs all employment related decisions without regard to race, color, gender, religion, national origin, age, disability, veteran status or any other protected classification.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access www.gohpt.com as a result of your disability. To request an accommodation, please contact us at www.gohpt.com

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans/Disability

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to commute/relocate:

• Kearneysville, WV: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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