WE'RE WAITING TO HEAR FROM YOU. COME JOIN OUR FAMILY AND GROW YOUR CAREER WITH US!

Our team is only as strong as each individual contributor – which is why we focus our energy on hiring people who are friendly, hardworking and have a true passion for serving older adults.

After all, they’re not guests in our community; we’re working in their home.

Essential Duties and Responsibilities:

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Performs routine maintenance tasks within computing environment.
• Develops resolutions to new issues or identifies alternative solution actions.
• Resolves and troubleshoots software issues and performs updates/upgrades as required.
• Resolves recurring issues and confirms configurations are according to documented best-practices.
• Interacts with staff on matters affecting information and communication systems and makes recommendations for improvement to job processes to ensure standards in data entry, collection, and retrieval.
• Ensures that all actions pertaining to support tasks are completely documented in the Help Desk system.
• Creates technical knowledge base documentation.
• Administers user access to network resources and authentication systems.
• Responsible for telephony and emergency alert systems.
• Engages vendor support when necessary to resolve issues in a timely manner.
• Stays current and knowledgeable of changes in Information Technology by reading trade magazines, technical manuals, and internet research.
• Works closely with support teams and sharing information of all product enhancements/ latest releases.
• Assists in the implementation of IT related projects, and conducts tasks directed

from the SantaFe Senior Living IT Manager

• Assists in the procurement of quotes/RFQ’s for new equipment/projects.

Requirements:

• Computer-related Associates Degree or equivalent 3+ years’ experience.
• Comptia A+ certification or equivalent experience.
• Must have in-depth knowledge of current Microsoft Windows Operating systems

and management technologies.

• Knowledge of end-user hardware (Laptop, PCs, Printers, Devices).
• Knowledge of Audio-Video equipment and configuration.
• Experience with automation technologies.
• Experience utilizing debugging tools and lab simulations to analyze problems

and identify solutions.

• Experience with remote access solutions.

Benefits:

• Career advancement opportunities
• Competitive salaries
• Comprehensive benefits package, including medical, dental, life and disability insurance
• Educational assistance programs
• Associate meal program
• Associate recognition programs, referral bonuses, and gym reimbursement
• Paid Time Off, company paid holidays, 403(B) plan with matching contributions, and more

Environment: The Terraces at Bonita Springs offers a highly professional, engaging, team-centered environment where associates can grow professionally, and have a positive impact on the lives of the seniors that we serve. If you have a passion for serving others and are dedicated to improving the lives of seniors, this is the employment opportunity for you!

Location: Our community is located just minutes from the area’s white sand beaches, shopping, fine dining and entertainment choices. Bonita Springs alone boasts 10 beach accesses with public parking. Shopping is abundant, as are fine and casual restaurants. And, nearby Fort Myers is home to more than 50 of Southwest Florida’s renowned public and private golf courses.

Read Important Disclaimers and Authorizations: Please click hereto open important information you need to know before applying to a position at SantaFe Senior Living, Inc. or one of its three affiliate communities; The Village at Gainesville; The Terraces at Bonita Springs; East Ridge at Cutler Bay. If you have trouble opening the link, please copy and paste the following link in a new tab.

http://santafeseniorliving.org/wp-content/uploads/2019/10/DisclaimersAuthorizations.pdf

Note: SantaFe Senior Living and all its Communities require all current and future associates to be fully vaccinated for COVID-19 unless you receive an approved accommodation.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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