Position Details:

• Hourly position based upon experience & skill level
• Contract position with possible contract extension or hire
• Standard work hours: Monday - Friday, 8am - 5pm (OT and weekends if needed)
• Location: Onsite - Chandler AZ 85248

Primary Roles & Responsibilities:

• Update customers and other stakeholders regularly on ongoing service requests
• Escalate and manage tickets to assure timely resolution
• Patching network cabling between network patch panels and customer’s end network devices
• The installation, troubleshooting and de-installing network equipment in an enterprise network environment
• Analyze, detect, identify, and correct technical problems and deficiencies for network cabling installations
• Utilizing a Service Desk ticketing system to document work, progress, and resolutions
• Perform safety inspections of communication rooms and equipment on a reoccurring schedule
• Apply problem solving skills and break down complex problems into solvable segments to triage problems as assigned

Knowledge, Skills, Abilities

• Requires reliable transportation and active driver’s license
• Must be proficient in utilizing technical tools such as cable, and fiber testers
• Requires experience in working in end user environments, server rooms and communications closets
• Must have a good understanding of M.S. Windows, and M.S. Office Suite applications
• Must be able to perform rack and stack activities with a knowledge of data communications networking
• Must understand cable patching processes and procedures
• Must be able to assist in troubleshooting issues and understand network terminology
• Must be able to safely lift heavy objects
• Must be able to crawl under desks and work in tight spaces
• Must be willing to work shift work which could include nights and weekends

Education / Experience Requirements

• High School/GED (Required)
• Experience Specifics (Required 5 Years): Experience in data communications
• Combinations of education and experience will be considered
• Basic knowledge of IP networking (Required)
• Knowledge of the Cisco command line interface as it relates to programming ports (Required)
• CompTIA “A+” or “Net+” Certification (Preferred)
• Basic knowledge of Cisco switches and routers (Preferred)
• Basic knowledge of local and wide area networking (Preferred)
• An understanding of IP phone technology (Preferred)
• Ticket and queue management within ServiceNow (Preferred)

About Us:

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.