Network Engineer II Job at Endeavor Communications
Experience:
Minimum 4 Years post-educational Networking/Server experience.Extensive experience with Systems such as: Windows, Cisco Systems, UNIX, Linux, Novell, MS Active Directory, Microsoft 365, Azure, AWS, VMware, etc. Good working knowledge of networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, Security Appliances, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS
Duties:
Provides Tier III software and hardware support of medium to high complexity on a daily basis via telephone, email, instant message, remote control tool or onsite
- Troubleshoots and restores technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures
- Properly notates tickets with every customer contact method, enters all incoming incidents and requests into the ticket management system, documenting detailed and accurate troubleshooting steps and instructions, as well as properly notating tickets with all customer contact
- Demonstrates critical thinking skills regarding modern and legacy technology solutions
- Configures, troubleshoots, and resolves advanced remote access issues
- Functions, somewhat independently, under general direction of more senior Network Engineers, or Management
- Provides technical advice, guidance and informal training to customers using hardware and software programs
- Designs, develops, and documents computer systems and programs appropriate for the needs of the customer
- Performs root cause analysis and develops checklists for typical problems
- Recommends procedures and controls for problem prevention
- Completely document all changes to customer systems
- Maintains knowledge database and ticketing system data to enhance quality of problem resolutions
- Works in a team setting, sharing information and assisting others with tickets
- Performs workarounds as appropriate if incident cannot be resolved and/or root cause unknown
- Escalates issues in a timely manner to more senior staff if necessary
- Provide training, mentoring and assistance to Support Desk Staff
- Install new hardware, systems, and software for networks
- Install, configure, and maintain network services, equipment, and devices
- Supports creation and administration of servers and server clusters
- Designs and manages system backup and restore solutions
- Plans, creates and supports network and computing infrastructure
- Monitors system performance and implements performance tuning
- Manages user accounts, permissions, email, anti-virus, anti-spam
- Oversees software and network security
- Strong analytical abilities and professional office experience necessary
- Assists with Sales Opportunities as necessary for development of Bills of Material
Minimum Qualifications:
Technical training – minimum of Associates degree. At least 2 current and valid industry acknowledged certifications.
Location:
This is a Hybrid position located in Coopersville, MI.
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