Minimum Requirements

• Associate degree in administrative office, business, information systems or an equivalent education background from a regionally accredited institution.
• Two years work experience in a secretarial or office administration position.

Skills & Abilities

• Excellent management skills in human relations and communications (oral and written) are required.
• Commitment to excellent customer service and continuous improvement.
• Ability to work without close supervision.
• Ability and willingness to work as part of a team to achieve common goals.
• Willingness to work irregular hours, including nights and weekends.
• Willingness to participate in professional development activities.
• Commitment to the community college "open door" philosophy.
• Excellent demonstrated computer skills including database, spreadsheets, and office publishing programs.
• Knowledge of office management techniques and the ability to organize workflow and coordinate activities.
• Knowledge of and experience with North Carolina’s NCWorks On-line system.
• Knowledge of Columbus County (geographic, economic, workforce, etc)

Primary Functions of Position

Under the general supervision of the Manager of the NCWorks Career Center, the NCWorks Career Advisor/ Processing Assistant IV delivers customer service, administrative and basic technical and/or programmatic assistance and support to adults, and dislocated workers, job seekers, staff and/or business customers. This position is responsible for support services for members of the NCWorks Career Center. In order to fulfill the objectives of this position, the NCWorks Career Advisor/Processing Assistant IV performs the following functions:
Essential Duties:

• Provides the initial physical point of contact for customers, determines the general nature of their needs and directs them to appropriate services/staff with excellent customer service skills and professionalism.
• Assists all customers with job search/job development/job placement activities, including business customers.
• Performs general administrative support to include answering telephone and returning customer inquiries, completing correspondence, purchasing, forms and reports, distributing mail, filing and cross-indexing documents, organizing data into easily retrieved formats, photocopying requested documents and informational material, maintaining storage and inventory control of supplies.
• Provides vocational, educational and personal counseling and/or case management for NCWorks Career Center customers individually and in small groups.
• Responsible for case management for designated WIOA customers, including mandated case load numbers, eligibility determination, documentation of activities, delivery of required services and follow-up to meet required performance measures.
• Responsible for customer assessment, eligibility, enrollment, tracking, and follow up.
• Provides excellent customer service to every customer or potential customer, utilizing interviewing, coaching/training techniques, labor market information and recruiting skills to match job seekers to employers.
• Attends training and staff meetings to relay customer information and to learn about various resources or programs.
• Assists with special activities, events and programs which may include irregular, evening, and weekend working hours or travel.
• Works as a team member within the NCWorks Career Center and Student Services Division.
• Performs other duties as assigned by the Manager of the Columbus County NCWorks Career Center and the Dean of Student Services

Application Procedures

Starting salary will be commensurate with qualifications, experience, and labor market. Excellent references from previous employers must be furnished upon request.
A completed Southeastern Community College application, a resume, letter of interest addressing the requirements and educational transcripts (unofficial copies of transcripts will be sufficient for the screening process, but official copies must be submitted prior to employment) must be submitted to the college Human Resources Office in order for applicants to be considered for this position. Applications will be accepted until position is filled.
Inquiries should be directed to the Human Resources Office, Southeastern Community College, P.O. Box 151, Whiteville, NC 28472. Telephone (910) 788-6310 or (910) 788-6206. www.sccnc.edu
An Equal Employment Opportunity/Affirmative Action Employer

NC Retirement System
The North Carolina Retirement System provides the foundation of retirement income for employees who have a career in public service. The mandatory contribution by an employee to help pay for the benefit is 6% each pay period.

To be eligible for retirement benefits the employee must contribute to the plan for at least five years to receive a monthly benefit at age 60. Employees who contribute for 20 years are eligible to receive benefits at age 50, and those contributing for 30 years are eligible to receive benefits at any age.

Employees hired on or after August 1, 2011, would need 5 or more years of vesting period for TSERS retirement benefit eligibility for vested deferred, early and service retirement. Retirement is based on a Defined Benefit Plan 401(a) where employee benefits are sorted out based on a formula using factors such as salary history and duration of employment. Investment risk and portfolio management are entirely under the control of the State Retirement Plan. There are also restrictions on when and how you can withdraw these funds without penalties.

Disability
Eligible employees are covered under the Disability Income Plan if they are (or become) a State teacher or State employee and they are in service and a member of the Teachers' and State Employees' Retirement System or a participant of the Optional Retirement Program.

Disability under the Plan is the mental or physical incapacity for the further performance of duty (the usual occupation) of a participant provided that such disability was not the result of terrorist activity, active participation in a riot, committing or attempting to commit a felony, or an intentional self-inflicted injury.
Benefits from the Plan are not available for a period of 60 continuous calendar days from the onset of disability. The 60-day waiting period is determined from the last actual day of service, the day of the disabling event if the disabling event occurred on a day other than a normal workday, or the day succeeding at least 365 calendar days after service as a State teacher or State employee, whichever is later.

The monthly short-term benefit will equal 50 percent of 1/12th of your annual base rate of compensation last payable to you prior to the beginning of the short-term benefit period (for teachers, annual base rate of compensation includes any local supplement or coaches supplement) plus 50 percent of 1/12th of your annual longevity payment, if any, to a maximum of $3,000 per month.

Long-term disability benefits are payable after the conclusion of the short-term disability period or after salary continuation payments cease, whichever is later. Benefits are payable for as long as you are permanently disabled, provided you meet the requirements described below.

Supplemental Retirement Plan
Deferred Compensation Plan
Provides state supplemental long term retirement benefits under Section 457 of the Internal Revenue Code.

401K Retirement Plan
Traditional pre-tax contributions – Pre-tax contributions are automatically deducted before any federal or state income taxes are taken out. As a result, pay is not impacted by the full amount of the contribution. These contributions grow until withdrawn. At that point, federal and state income taxes will be incurred.

Roth After-Tax Contributions
Roth contributions are automatically deducted from your paycheck after taxes are paid and therefore, reduce take-home pay dollar for dollar. Roth contributions and returns grow tax-deferred and can benefit members who anticipate being in a higher tax bracket while in retirement and would rather pay taxes at today's rate. Upon retirement, members qualify for income tax free withdrawals.

State Health Plan
The State Health Plan offers health benefits to all eligible teachers, state employees, retirees and other individuals identified in the North Carolina General Statutes. The Plan's mission is to provide quality health care products and services for the health and well-being of our members.

Through healthy living initiatives, the Plan seeks to empower members to make healthier lifestyle choices and to become partners in addressing their health care needs.
The State Health Plan officers two health plan options: The 80/20 Plan and the 70/30 Plan. Both plans are administered by Blue Cross Blue Shield of North Carolina by benefits are paid by the state, not Blue Cross NC.

70/30 PLAN
This plan has lower premiums in exchange for higher copays and coinsurance. Affordable Care Act preventive services and medications are covered at 100%, which means there is no charge to you. An example of such a service included an annual physical.

80/20 PLAN
This plan has higher premiums than the 70/30 Plan in exchange for lower copay and lower coinsurance. In addition, the deductible is lower on this plan than the 70/30 Plan. with this plan, Affordable Care Act preventive services and medications are covered at 100%, which means there is no charge to you. An example of such a service included an annual physical.

Life Insurance
Basic Life ($10,000) and AD&D is provided to all active full time employees working 30 hours or more per week. Employees have the option to purchase additional life insurance through the Voluntary Group Term Life Insurance benefit through Companion Life Insurance Company. Employees can select $10,000 to $500,000 in increments of $1,000.

The Guarantee Issue Amount for employees under age 60 is $100,000. Employees can also choose life insurance coverage for their spouse and/or dependent children from 6 months to age 26. Term Life 1000 and Universal Life 1000 are additional supplemental life products offered by Colonial Life & Accident Insurance Company.

Supplement Benefits
Southeastern Community College offers all eligible employees a comprehensive Flexible Benefits Program. The products described below are voluntary, employee paid benefits and eligible employees have the opportunity to select the programs in which they wish to participate.

Pre-Tax:
Flexible Spending Account

• Medical Reimbursement
• Dependent Care

Cancer
Intensive Care
Accident Care
Medical Bridge
Dental
Vision

Post-Tax:
Disability
Critical Care
Term Life
Whole Life
Group Term Life
Telemedicine
Identify Theft/Legal Plan

Annual/Sick Leave

Vacation Leave
Annual leave credits are provided for full-time or part-time (half-time or more) non-teaching, regular employees who are working or on paid leave for one-half or more of the regularly scheduled workdays in a month. The rate of leave earned is based on length of total permanent state service. Leave for part time employees is computed as a prorated percentage of the leave earned by full-time employees. Annual leave is earned based on years of service as shown in the following table:

Less than 5 years 9.33 hrs / month
5 – 10 years 11.33 hrs / month
10 – 15 years 13.33 hrs / month
15 – 20 years 15.33 hrs / month
20 years + 17.33 hrs / month

Sick Leave
Full-time employees (Faculty and Staff) earn eight hours of sick leave per month. Sick leave is also used for bereavement.

Job Type: Full-time

Pay: $3,221.00 - $4,026.00 per month

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