Our Company

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage formerly Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and the lead the way with passion. We can’t wait for you to join us.

Job Overview

This position reports to the Branch Manager. This role requires someone who is enthusiastic about educating and assisting our members with our services. You will be an empowering mentor who will be:

• A trusted expert
• A natural communicator
• A champion for our members and the community
• A guide through the moments that matter the most to our members

Position Details:

Non-Exempt (Hourly)

Hours: Monday-Friday, occasional Saturdays

Pay Range:

Grade 10H

Min: $21.96

Mid: $27.45

Max: $32.94

Skills and Experience

• Education High school diploma or equivalent
• Minimum of eight (8) years of financial institution experience or minimum of five (5) years of financial institution experience required with a minimum of 60 college credit hours.
• Demonstrated leadership and interpersonal abilities
• Understanding of financial industry concepts, related laws, and regulations
• Must have excellent communication and interpersonal skills
• Critical thinking and problem-solving skills
• Detail-oriented and ability to multi-task
• Proficient in Microsoft Office and web-based applications

Role Description and Essential Duties

• Leadership: Assist the Branch Manager, to ensure that support and training is provided to all our team members. Planning, assigning, directing work, resolve problems and address complaints, will be of top priority. Responsible for the branch in the absence of the Branch Manager.
• Empowering Mentor: Responsible for quality of member service through teaching, coaching and technical development of the MSR staff. Works with cross-functional teams to help in the acclimation and success of new and tenured team members.

• Member Service: Responsible for handling member interaction and transactions at the branch and other digital service channels. Provides guidance and answers questions related to credit union and all other related services. Supports cross-selling efforts and solves problems. This individual will assist in establishing new membership, business accounts, maintenance accounts, open IRAs and Share Certificate.
• Products and Services: Knowledgeable expert who is educated on all services provided. Attends required training and demonstrates a willingness to keep learning.
• Member Education: Acting as a trusted advisor to provide guidance to our members and building trust. Demonstrate the ability to give sound advice considering our members best interests.
• Communication: A natural communicator who is able to help others understand complex or intimidating topics. Must be able to handle and deescalate challenging situations while maintaining a professional demeanor.
• Digital Expertise: Will be a subject matter expert in troubleshooting for Online/Mobile banking issues and Personal Audio Teller. Be able to resolve, complex situations and diffuse escalated interactions.

• Compliance: Ensures team compliance with all policies, procedures, and regulatory requirements are met including requirements of the Bank Secrecy Act (BSA), anti-money laundering rules, and Customer Identification Program (CIP).