We are searching for a Marketing Assistant / Move-in Coordinator to join our team! If you enjoy interacting with older adults and want to help them navigate the process of enhancing their lifestyle by moving to a community, this may be a good fit for you!

COVID-19 VACCINATION REQUIREMENT – if selected for this position, you will be required to provide proof of full vaccination.

Position Summary:

Assist older adults with all things related to moving into the community, including obtaining required paperwork, organizing movers, and potential upgrades to their residence. Work closely with the other sales team members and department leaders to ensure everything goes smoothly on move-in day. Act as back-up to the sales team in the event they are not available for a walk-in prospect. At the direction of the Sales Director, assist with social media posts and creation of videos. Daily tasks include conducting follow-up via phone, email and/or text, assisting with events, entering and utilizing data within the lead management system, creation and/or completion of required reports and any other activities necessary to achieve budgeted census goals.

Position Schedule: Full time – Monday through Friday.

Position Location: 16455 E. Avenue of the Fountains | Fountain Hills, AZ 85268

Essential Functions:

• Prepare closing documentation and internal communication timely and accurately.
• Serves as the primary contact with future resident regarding move-in dates and details surrounding the move-in.
• Assists prospect with apartment modifications and communicates modifications timely and effectively with the Sales Director and Plant Operations team.
• Develops and updates the community move-in guide.
• Works with other department leaders and future resident to schedule necessary assessments.
• Obtain proper documentation needed for move-in to include physicians’ assessment, medical records, etc.
• Follow the ExSell with LCS sales process and utilization of ExSell Connection Sheets.
• Serves as backup to inquiry calls, walk in tours and scheduled appointments.
• Embraces Extraordinary Impressions best practices in the marketing office and influences hospitality.
• Walks vacant inventory and submits work-orders as needed.
• Complete paperwork and data entry into the lead management system on a daily basis.
• Actively participate in any in-house marketing events.
• Actively participate in generating resident and prospect referrals.
• Actively participate in any community outreach efforts.
• Drives personal vehicle to customer home as needed to advance the move-in.
• Supports creating a culture where the business decisions made in this position, along with individual employee engagement, drive top-line revenue and occupancy.

Note: The essential functions outlined in this job description are intended to describe the general content and requirements of the position. They are not intended to be an exhaustive statement of all duties, responsibilities or qualifications associated with the position.

Company Summary:

Fountain View Village serves over 150 older adults throughout its continuum, which includes independent living, assisted living and memory care. The community is currently undergoing a $10M renovation to include all the common spaces and resident apartments. When complete, there is no other community in the market that will compare!

At Fountain View Village, our employees drive everything we do. Our dedicated and passionate staff provide a level of care and service that our residents have come to know and love. Our caring approach matched with a superior level of service helps our residents live happier, healthier lives. By joining our team, you will have the opportunity to provide an unmatched level of service that you will not find anywhere else! Additionally, Fountain View Village is managed by Life Care Services (LCS), the second largest senior living provider/manager in the US and winner of the JD Power Customer Satisfaction Award four years running. We invite you to come join this winning team!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Weekly COVID testing on site in compliance with State and Federal standards. Due to recent Government mandates, being vaccinated for COVID is a condition of employment and required.

Ability to commute/relocate:

• Fountain Hills, AZ 85268: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Marketing: 1 year (Required)

Work Location: One location

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