The Member Service Representative needs to be courteous, approachable and non-intimidating. He/ she should treat members as good friends or family members and always maintain a positive attitude.

• Handle all inquires and situations at the Member Service Desk.
• Be sensitive to member needs and maintain a customer-friendly demeanor at all times.
• Membership Tours and Sales.
• Know all information pertaining to YMCA programs and events.
• Register members and non-members for various programs offered each session.
• Answer phones politely and efficiently.
• Work weekends as assigned.
• Manage money and complete daily edit at the end of each shift.
• Maintain a proper dress code at all times.
• Attend Member Service Meetings as scheduled.
• Be punctual for all scheduled shifts and meetings.
• Maintain a neat and orderly work environment at all times.
• Maintain positive relations with other staff members.
• Respect and abide by Manager or Shift Leader direction/instruction.
• Obtain and maintain current CPR & AED Certification (re-certification available).
• Assist members in the location and record keeping of lost property.
• Ensure that supplies and schedules are available at all times.
• Be responsible for equipment rental.
• Adhere to all quality standards as put forth by the Metro Quality Dept (including Q-checks and Service Evaluations).
• When possible assist other Directors and departments.
• Work on member service projects as needed.
  

Requirements:

• Must have reading and math skills.
• Must possess computer skills, phone skills, sales, one on one and group interaction abilities, and accountability with money.
• Must be a team player and have some problem/ conflict solving ability.
  

Physical Requirements:

• Walking
• Sitting
• Climbing (stairs)
• Crouching
• Stooping
• Standing
• Kneeling
• Lifting (20 lbs)
• Carrying (20 lbs.)
• Pushing (20lbs)
• Pulling (20 lbs)